Blog Articles
Making reseller support better
We’re working on making Reseller Support better. That’s pretty easy to say, right? I know I’ve said it to resellers myself when I’ve talked to some of you at trade shows, or on the phone. It’s also pretty easy for you to respond with, “I’ll believe it when I see it,” or something similar. That’s […]
goMobi v1.8 to be released on December 17, 2012
On December 17, 2012, goMobi plans to release v.18 of the goMobi mobile website service. Like all goMobi releases, there’s nothing you need to do as a reseller or goMobi customer. New features will automatically show up for all users on the release date as goMobi updates the application on its servers. New features Version […]
Verisign and the US Department of Commerce – our take
This morning, it was announced that Verisign and the US Department of Commerce had come to an agreement that allows Verisign to continue to operate the .com domain for another six years. What was missing from that contract was the hot topic of conversation this morning – Verisign no longer has the right to four […]
New webmail transition update
It’s been about three weeks since all users of OpenSRS Email Service were moved to the latest version of our webmail application. Since the switchover, we’ve heard some great feedback from you and your customers. We know from experience that users are generally resistant to change, so we always go into these webmail upgrades with […]
Happy Thanksgiving to our US friends
Thursday, November 22, 2012 is Thanksgiving Day in the US. While we’re definitely thankful for a multitude of various things up here in Canada where OpenSRS is based, tomorrow is not a holiday for us. As a result, we’ll be staffed as usual in all departments. We wish our American friends a Happy Thanksgiving and […]
OpenSRS help & support
If you’ve opened a ticket with us in the past week or so, then you’ve probably already noticed something new. We recently transitioned to a new platform for OpenSRS Help and Support. The cutover went quite smoothly. The new ticket system for Reseller Support offers some great new things for you – ticket history, the […]
OpenSRS email cluster B migration update – October 19
The migration of customer mailboxes off the troubled storage infrastructure to the new NAS clusters continues as expected. We’re pleased to report that the migration of customer mailboxes from the specific head that was causing the issues on Email Cluster B is nearly complete, within the expected timeframe noted in our previous update. A very […]
OpenSRS email cluster B migration update
We want to provide an update on our effort to restore the level of service that you and your customers had become accustomed to prior to the recent outages affecting OpenSRS Email Cluster B. As mentioned in the Incident Report for the latest degradation of service, we’ve begun moving customer mailboxes off the troubled storage […]
October means savings on .CA and .ORG domains
Can you believe that October is here already? Summer in Canada, home to OpenSRS HQ, is pretty much over and thoughts have turned to getting ready for another winter. But on the bright side, the change of season also means a pair of new domain promotions to tell you about. You can read more about […]
Rethinking SSL marketing
I’ve talked in the past about starting the sales process for SSL certificates “upstream” – that is, offering the appropriate certificate to your customer after assessing their needs, rather than immediately going to a lower cost domain validated certificate. You can have a look at that post if you missed it, but the basic premise […]
