Pre-payment

Prior to registering domains, purchasing digital certificates or email boxes using OpenSRS, the Reseller must deposit funds into their reseller account. We recommend pre-paying at least one month worth of credit in advance.


Reseller Activation Fee

A one-time fee of $95 (plus GST or HST where applicable) is required at the time of application to activate all new reseller accounts. This fee is non-refundable and will be converted into account credits that can be used to purchase products. Please note that there are no additional yearly fees.


 

Payment Methods

OpenSRS accepts pre-payment by wire transfer, check, international money order, credit card, and Automated Clearing House (direct withdrawal). We do not accept payments remitted in currencies other than U.S. Dollars (USD).

Funds deposited into your Reseller account by credit card or PayPal are subject to a 3% processing fee, calculated on the amount that appears on your credit card statement. The processing fee calculation is based upon the total charged to your credit card such that subtracting the 3% fee from your statement charge equals the deposit amount requested, minus any applicable taxes. Funds deposited into your reseller account via any other payment method may be subject to a fee from your local bank (OpenSRS does not charge a fee).

GST or HST must be paid by all Canadian Registration Service Providers (depending on the Province in which the Reseller is located). For information on sales tax rebates, please refer to the Canadian Customs and Revenue Agency web site.

Please note that we recommend purchasing at least one month’s worth of credit at a time. Depending on the payment method you choose, and volume, applying your payment to your account balance can take up to two business days from us receiving your payment.


 

Online Credit Card Payments

If you are making a credit card remittance, there are two methods you can use to make credit card payments:


Faxed Credit Card Payments

Please submit by fax a signed copy of this form. Credit card remittances will be processed within one business day.

Online Credit Card Payment

You can easily add funds to your reseller account by credit card, PayPal or Automated Clearing House (US and Canada only) through the control panel. We have developed a complete tutorial on how to manage your reseller account balance.


Automated Clearing House

In order to make ACH payments, please download, read, and sign the contract agreement. You can submit the scanned contract, along with a void cheque directly through the Reseller Control Panel or fax/mail it to OpenSRS.

Upon receipt, Tucows will assess your application and either authorize or decline your request. You will be advised by email. Please allow three (3) business days to process your application.

If approved for ACH payment transactions, you will be assigned a maximum number of payment requests that can be made within a three (3) day period. You will also be assigned a maximum per payment ceiling.

Resellers will have the option of either making single payments or set a minimum balance trigger which will set in motion an automatic payment request. This trigger value is set by the Reseller within the per payment maximum guideline.

NOTE: If the first attempt of each payment request fails, the bank will make a second attempt to process your payment. There is a charge of $1.00 for the second attempt. If the second attempt also fails, the funds will be reversed from your account and a $25.00 service charge will be applied.

To make any changes to your existing ACH banking authorization, please complete the contract again, with an updated void cheque.

Please note that ACH payments are only accepted for banks in North America and from US$ accounts.

Download the ACH Payment Contract Application Form


 

Wire Transfers

When remitting a payment via wire transfer, please send a confirmation e-mail to payments@opensrs.org with your Company name, OpenSRS username, date, originating bank, amount of the transfer, and the Account Name from which the transfer was conducted. Wire transfer remittances will be transferred to your account within one business day of receipt.

Please ensure your company name or OpenSRS username appears in the sender section of the wire transfer.

For all wire transfers OpenSRS will credit the exact net amount we have received (e.g. reseller sends a $1,000 wire transfer, bank charges add up to $23.45, OpenSRS credits $976.55 to the resellers account). OpenSRS does not charge any fees to receive your wire transfer. Any amounts deducted are due to charges by the sender’s bank or any intermediary banks.

If upon request and at our own discretion, OpenSRS offers to credit the funds before we see the funds in our bank account, we will subtract a $25 fixed fee and credit the remaining amount (e.g. reseller sends a $1,000 wire transfer, OpenSRS deducts a $25 fixed fee and credits $975 to the reseller’s account). Additionally, once we receive the funds in our account, no adjustment will be made if the fees are less than $25. Requests for immediate crediting of a wire transfer must be accompanied by a copy of your bank’s wire transfer remittance form or transaction record.

U.S. dollar wire transfers should be submitted to:

BENEFICIARY BankBMO Harris Bank, Chicago, IL

SWIFT: HATRUS44
Beneficiary Name: Tucows.com Co
Beneficiary Account #:  4302618
Bank Address: 111 West Monroe Street, Chicago, IL, 60603 USA

Alternatively, U.S. dollar wire transfers can also be submitted to:

INTERMEDIARY BankWells Fargo NA

SWIFT: PNBPUS3NNYC
ABA: 026005092

FINAL Bank:  Bank of Montreal

Bank Address:  100 King Street West, Toronto Branch, Toronto, Ontario, M5X 1A3 CANADA

BENEFICIARY: Tucows.com Co

SWIFT:  BOFMCAM2
For credit to account #: 00024605193


Cheque, International money orders

Cheque Payments and money orders should be made payable to Tucows.com Co. and delivered to:

Tucows Inc.
96 Mowat Avenue
Toronto, Ontario
Canada
M6K 3M1

You must include your OpenSRS username with your cheque or money order. Please note that non-certified cheque remittances will not be applied to your account balance until the transaction has cleared our bank, which can take up to 15 business days.

Certified cheques and International Money Orders will be applied to your account balance within one business day.


Account balances

You can log in to the control panel to check your account balance, add funds and download financial statements. We have developed a complete tutorial on how you can manage your finances in OpenSRS.


Refunds

OpenSRS will refund any unused portion of your account balance within two weeks after receiving a written request. We will not refund money that has been used for a domain registration or transfer, no matter what the circumstances.


Balance check

Registration Service Providers will be able to check their current account balance at anytime using the OpenSRS Registration Service Provider web interface.