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How to create a seamless customer experience when reselling domains

Creating a smooth, reliable, and on-brand customer experience is key when reselling domain names. Whether your core business is offering hosting, building websites, or managing digital marketing services, including an intuitive domain management experience can strengthen customer loyalty and generate recurring revenue. Understand your customers’ needs Digital service providers offer domain names because it makes […]

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5 strategies to improve your agency’s profitability

Every marketing agency wants to maximize profitability. While the equation itself is pretty straightforward—revenue minus expenses equals total profits, real growth can be a big challenge, especially with increasing competition, operating costs, and fluctuating client demands. Rising to this challenge requires multiple strategic approaches to increase revenue while keeping costs in check. This means making […]

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November 2024・Industry Insight

ICANN81 recap

ICANN81, hosted in Istanbul, Türkiye, brought us together both in person and virtually for a week of working meetings and presentations. Before we get into the specific policy work updates, we want to highlight two important discussions happening within the ICANN community right now. Perhaps closest to our cow-print hearts, ICANN Registrars and Registries (together, […]

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Tiered Access Compliance and Operations (TACO) statistics

Tiered Access update: RDRS, security and LEA requests, and updated statistics

As usual, as we prepare for ICANN81, here are our updated statistics for our Tiered Access Compliance and Operations (TACO) portal along with some interesting factoids. Rather than going in-depth on one specific topic, we’re providing updates on a few topics discussed in prior posts. Requests from Security Researchers Requests from the security community are […]

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How Mono Solutions uses OpenSRS to help digital service providers sell and manage websites at scale

Mono Solutions is an award-winning, European, white-label website-building platform for digital service providers who sell websites to small and mid-sized business (SMB) clients at scale. A global provider, their platform hosts over 100K websites and supports major reseller partners in the European market, including digital agencies, SaaS, telcos, and hosting companies across 30 countries and […]

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October 2024・Industry Insight

What NIS2 means for OpenSRS resellers

NIS2 is the updated version of the European Union’s Network and Information Security Directive. It aims to establish “a high common level of cybersecurity across the Union,” partly by providing technical and operational requirements for digital infrastructure and service providers. These include specific requirements for domain registration providers that impact registries, registrars, and resellers.  If […]

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September 2024・Industry Insight

Transfer Policy changes: what do you think?

ICANN’s Transfer Policy Review Working Group has been hard at work since 2021, as we’ve discussed in our ICANN Policy series. The group’s Initial Report is now out for public comment and Tucows is preparing to submit our input by the September 30th deadline. This post highlights some of the most significant updates being recommended […]

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Top things to consider when offering domains along with your existing services

Adding domains to your existing services is a strategic choice that can enhance your offerings and streamline your customers’ experience. Whether you’re a web hosting provider, a digital agency, or an IT solutions company, choosing the right domain integration solution can translate to greater efficiency and business success. In this guide, we’ll outline your options […]

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