With the new OpenSRS Help & Support Portal now fully up and running for a few months now, I thought it would be good to show you some of the places where we are sharing important information. Announcements Services knowledge base Those visiting the portal on a regular basis will note that we’ve been steadily […]
A company by the name of DNS Services Corporation is apparently sending out letters to domain registrants that look very much like an invoice for DNS services. They are likely scraping public WHOIS records to get the names and addresses of registrants to do this. Like the Domain Registry of America (DROA) and Domain Registry […]
Here is an easier way to tell your customers about Ting and demonstrate the savings they can receive. Use our embeddable savings calculator on your own site. We’ve taken out links back to Ting.com, so all you need to do is show a link/banner with your referral code to direct people to the Ting site. […]
If you’ve opened a ticket with us in the past week or so, then you’ve probably already noticed something new. We recently transitioned to a new platform for OpenSRS Help and Support. The cutover went quite smoothly. The new ticket system for Reseller Support offers some great new things for you – ticket history, the […]
Editor’s Note: This is the latest in a series of guest posts by Phil Shih, founder of Structure Research. The hosting business has shown exemplary growth since its inception in the 90s. Surging Internet adoption and the larger shift to communicating, collaborating and conducting business online guaranteed that hosters would have plenty of addressable markets. […]
Can you believe that October is here already? Summer in Canada, home to OpenSRS HQ, is pretty much over and thoughts have turned to getting ready for another winter. But on the bright side, the change of season also means a pair of new domain promotions to tell you about. You can read more about […]
I’ve talked in the past about starting the sales process for SSL certificates “upstream” – that is, offering the appropriate certificate to your customer after assessing their needs, rather than immediately going to a lower cost domain validated certificate. You can have a look at that post if you missed it, but the basic premise […]
In our recent webinar about selling Ting, ultramarathoner James Koole suggested that you should “host more of the conversation on your side than ours.” I want to share a piece of data to support that point, elaborate on it a bit and see if I can offer you some help. First the data. Looking at […]
Of the three types of SSL certificate validation, which one do you understand the least? I’m willing to bet it’s organization validation (OV). For the uninitiated, there are different validation methods for different types of SSL certificates. In simple terms: Offer at least an OV cert for your business customers For individuals, a DV certificate […]
If you missed the webinar I hosted last week with Chris Campbell of goMobi, it’s now up and ready for on-demand viewing. Chris did a great job presenting some super stats about the state of the mobile web in 2012 and about how goMobi provides an ideal solution for both resellers like you and your […]
