May I help you? and/or help yourself
Full service versus self-service
A key strategic question in any service business is where to play along the spectrum from managed service (or full service) to self-service. This is particularly … Continue Reading
Locking .CA domain names
The transition to the new EPP-based registry platform for .CA domains went very smoothly. The last of a couple of minor bugs have now been fixed and everything is back … Continue Reading
How we put on a live how-to interactive broadcast to welcome new resellers
Last week we ran our very first interactive screencast with the goal of helping our new resellers learn the basics of the OpenSRS and our control panel interface.
Pulling off … Continue Reading
.MOBI renewal season
Every year, around the end of September and early October, a greater percentage of .mobi domain names come up for renewal. That’s because the .mobi domain extension launched beginning in … Continue Reading
Educating customers and boosting sales
It’s sometimes easy to forget that domain names aren’t something that the average person is familiar with. Working in the hosting or Internet industry, understanding how different domain extensions work … Continue Reading
No hassle renewals at Hover
Here’s another discovery we made at Hover that you can consider implementing.
Renewals were our number one support issue, accounting for 36% of support tickets opened. A lot of those … Continue Reading
The OpenSRS quarterly for 2010-Q2 is now available
After the positive feedback we received from our first-quarter report, we’re excited to announce that our OpenSRS Quarterly for 2010-Q2 is now available for download.
Have you found yourself … Continue Reading
Tucows domains badges and the Tucows domain promise
It’s no secret that there is a perception amongst the domain name buying public that all domain names are the same, that they all come with the same basic policies … Continue Reading
6 ways for web hosts to stand out in a saturated market
Look around the web hosting industry and you’ll run into multiple similar-looking websites offering similar packages with similar costs. So how is a webhost supposed to stand out amongst the … Continue Reading