I’ve written several posts over the past few months about the reseller-friendly choices we’ve made in our products, our pricing and our policies.
ccTLDs provides another great example.
There are … Continue Reading
I just returned from ICANN’s 39th International Public Meeting, held last week in the beautiful city of Cartagena, Colombia. This was a highly anticipated meeting by many in the domain … Continue Reading
Full service versus self-service
A key strategic question in any service business is where to play along the spectrum from managed service (or full service) to self-service. This is particularly … Continue Reading
The transition to the new EPP-based registry platform for .CA domains went very smoothly. The last of a couple of minor bugs have now been fixed and everything is back … Continue Reading
Last week we ran our very first interactive screencast with the goal of helping our new resellers learn the basics of the OpenSRS and our control panel interface.
Pulling off … Continue Reading
Every year, around the end of September and early October, a greater percentage of .mobi domain names come up for renewal. That’s because the .mobi domain extension launched beginning in … Continue Reading
It’s sometimes easy to forget that domain names aren’t something that the average person is familiar with. Working in the hosting or Internet industry, understanding how different domain extensions work … Continue Reading
Here’s another discovery we made at Hover that you can consider implementing.
Renewals were our number one support issue, accounting for 36% of support tickets opened. A lot of those … Continue Reading
After the positive feedback we received from our first-quarter report, we’re excited to announce that our OpenSRS Quarterly for 2010-Q2 is now available for download.
Have you found yourself … Continue Reading