Last week, I joined close to 200 other attendees at the inaugural .nxt conference in San Francisco. The conference, which was sponsored in part by OpenSRS, brought together industry leaders to discuss the impact of ICANN’s new Top Level Domains (TLD) program, which will likely see hundreds of new domain name extensions introduced to the […]
A short while ago, I wrote about our friends at StopBadware and their initiative to draft a document that covers best practices when dealing with malware of all kinds. The support received been fantastic and they’re now on the second draft of the RFC. This is an important issue that affects all of us. If […]
These How-To videos were captured during our “New Reseller Interactive Screencasts” we ran last year. They were a great opportunity to connect with new resellers in a live, interactive video format. I thought it made sense to publish these as is, since they serve as a fairly thorough walkthrough of the OpenSRS Reseller Web Interface […]
The Internet can be a dangerous place, even for the professionals who live and breath it. Imagine the frustration felt by website owners after realizing their site has been compromised and attempts to infect its visitors, many of them potential customers. StopBadware, a non-profit organization, founded at Harvard University in 2006, helps stop badware: viruses, […]
It’s really easy to think of a domain transferred away from your reseller account to another registrar as just that – a domain. But every domain is attached to a customer, and those customers often take more than their domain when they leave for a competing registrar. OpenSRS provides a few tools to keep you […]
Internet privacy is a big deal these days. Privacy breaches at various sites have exposed sensitive data like home addresses, phone numbers, email, and more. But for domain name owners, there’s another easily preventable privacy pitfall out there that could cause just as much headache as a major social networking site leaking their personal data. […]
Many of the resellers we’ve spoken to agree that goMobi is a perfect complement to existing webhosting packages. Over the past couple of weeks, we had some fairly in depth discussions with interested resellers around how they might package and price the goMobi service. I wanted to share some of these learnings with you in this […]
I’ve written several posts over the past few months about the reseller-friendly choices we’ve made in our products, our pricing and our policies. ccTLDs provides another great example. There are a few approaches that a registrar could be tempted to take on ccTLDs… You could essentially avoid them. Offering a wide selection of ccTLDs means […]
I just returned from ICANN’s 39th International Public Meeting, held last week in the beautiful city of Cartagena, Colombia. This was a highly anticipated meeting by many in the domain industry, as major developments were expected with regard to both the new generic Top Level Domain (gTLD) process and .XXX, the proposed extension for adult […]
Full service versus self-service A key strategic question in any service business is where to play along the spectrum from managed service (or full service) to self-service. This is particularly true with Web services, which can be either particularly sophisticated (necessitating full service) or particularly simple (enabling self-service). The answer, as always, will be driven by […]
