Thanks to all who entered our caption contest for a pair of passes to the Web 2.0 Expo in New York later this month. We got together yesterday at the office and went over the entries to pick the best two. The happy recipients of a full conference pass to Web 2.0 Expo NYC are […]
Last week we ran our very first interactive screencast with the goal of helping our new resellers learn the basics of the OpenSRS and our control panel interface. Pulling off a live video screencast, with multiple components was challenging and took some time to figure out. With the right tools and services though, I was […]
Every year, around the end of September and early October, a greater percentage of .mobi domain names come up for renewal. That’s because the .mobi domain extension launched beginning in September 2006 with a land rush on September 22nd, and general availability on October 11, 2006. Many people who bought their .mobi domain names around […]
We are delighted to be once again sponsoring the Parallels EMEA Partner Forum after a very successful and fun show last year. We are hoping you can join us this year. Ben Reuss, our Business Development Manager (EMEA) will be in each city and looks forward to greeting you. The Parallels EMEA Partner Forum takes […]
The OpenSRS team is gearing up for the Web 2.0 Expo New York, and we’d like you to join us! We’re going to give away two full conference passes (valued at $1745 each) to the folks who come up with the best captions for the photo below. Like our last photo caption contest, there will […]
The GeoTrust EV SSL sale comes to an end today, but we’ve decided to make the lower price permanent. That means going forward, GeoTrust True BusinessID with Extended Validation (EV) will be $179 for one year, and $359 for two years (in US dollars). A complete price list for SSL products available to be sold […]
We recently decided that we ought to have some nice postcards to send to our resellers, but the problem is that we don’t have enough designs for them. In the spirit of community, we thought we’d reach out to you, our resellers, and ask for your help in exchange for the opportunity for your creativity […]
Here’s another discovery we made at Hover that you can consider implementing. Renewals were our number one support issue, accounting for 36% of support tickets opened. A lot of those calls and emails came from customers (or friends, relatives, colleagues and assistants of customers) that could not sign in to their account. So, we developed […]
After the positive feedback we received from our first-quarter report, we’re excited to announce that our OpenSRS Quarterly for 2010-Q2 is now available for download. Have you found yourself wondering how your own performance indicators measure up against other OpenSRS resellers? Key performance metrics like renewal rates by quarter, new registrations and transfers in […]
Our new Tucows badge program has inspired some great discussions and debates (both internally and with our resellers!). I want to quickly contribute some more thoughts on evaluating whether this program makes sense for you. The big idea here is to let your customers and prospects know that a domain name registered with you is […]
