Posts Tagged ‘Email Service’

Making OpenSRS Email Filtering Easier to Deploy and Use

By James Koole on May 20th, 2010
Posted in OpenSRS Services » Tags: ,
3 Comments »

Starting next week, we’re making our Email Filtering easier to deploy and more intuitive for users. The change is quite simple–instead of delivering mail to a webmail-based Spam Quarantine by default, we’re instead making it possible to tag the spam, add an optional and configurable header, and then deliver the spam through to the users’ regular inbox (filtered into a spam folder, either server side, or in the client).

Making things easier

We looked at how a lot of software anti-spam solutions worked and decided that if we wanted to allow you to get rid of the headache of operating something like Spam Assassin on you own email server, then we shouldn’t create any additional headaches for you to make the switch.

So, we set out to replicate the setup of many of these self-run solutions with the anti-spam software in our data center, maintained by us. That meant allowing you to configure a specific header to add to messages flagged as spam and allowing you to tag the messages as spam in the email subject line.

The net result is an Email Filtering service that is effectively “hot swappable” with your existing setup. To your users, the change can be invisible – they don’t need to change their email client, or be retrained to visit a Spam Quarantine to view spam email. They can continue to receive their email, and messages flagged as spam as they are today, using your own setup.

Fewer hassles

Of course, you get the benefit of not having to maintain those spam filters or worry about things like blacklists, or other abuse issues.

Here’s a graphical representation of the new email flow. You can see on the left, with the Spam Quarantine, users have to deal with two interfaces to email. On the right, with “pass through” enabled, it’s a single point of contact with both wanted email, and spam (tagged and delivered to the spam folder).

Email Filtering starts at just $0.10/mailbox per month. Consider the time spent maintaining your current setup, including downloading and applying rules changes, or modifying settings, and we think you’ll agree that having us filter your users’ mail is the best way to go.

Learn more about OpenSRS Email Filtering.

New! File Storage in OpenSRS Email Service

By James Koole on May 6th, 2010
Posted in General, OpenSRS Services » Tags:
Comments Off

Starting today, we have a new File Storage feature available in OpenSRS Email Service. File Storage allows users of the webmail application to upload, manage and even publicly share files simply and easily.

Users of OpenSRS Email can send email attachments up to about 25MB in size. But sometimes users want to send larger files, or make files available to friends or other people without having to attach them to an email.

We built File Storage to address some of these needs. Users can upload photos, documents, zip files, PDFs, videos…pretty much anything they want…through File Storage. Space is allocated as part of their overall mailbox quota of 2GB.

Once the files are uploaded to the service, they can organize and even share files publicly.

Here’s how it works:

Resellers who are using OpenSRS Email Service will have received an email today with more details about how to enable it for your users.

OpenSRS Email Filtering is Now Less Expensive and Better!

By James Koole on April 22nd, 2010
Posted in OpenSRS Services » Tags: ,
Comments Off

Great news if you use the standalone email filtering option in OpenSRS Email Service. Effective May 1, 2010, we are dropping the price to 10 cents/mailbox per month.

But wait, there’s more (I’ve been waiting for the chance to use that line for a long time).

We’ve also added outbound filtering to the service at no additional cost. All the benefits of using OpenSRS to filter your incoming mail are now available outbound as well.

Let us handle outbound spam and virus filtering and you won’t have to worry about abusive users getting your servers blacklisted.

If you are already using email filtering, your May bill will reflect the price reduction. Consult the documentation or speak to your Account Manager to find out how to add outbound filtering for yor users.

New "Soft-Suspension" Process for OpenSRS Email Service

By James Koole on February 5th, 2010
Posted in Announcements, OpenSRS Services » Tags:
Comments Off

Effective Tuesday, February 9th, 2010, we’re implementing a new “soft-suspension” process for all users of OpenSRS Email Service. This new process is intended to mitigate the potential effects of spam sent by users of OpenSRS Email Service and to ensure good deliverability and reliable service for all users.

Full information about the change has been sent to all OpenSRS Email Service Resellers. Full details are available in the Resource Center – direct link.

Bulk Migrating Mail Into OpenSRS Email Service

By James Koole on October 19th, 2009
Posted in OpenSRS Services » Tags:
Comments Off

Bringing more tools down to the Reseller level from the support or Professional Services level is something we’ve been focusing on for OpenSRS Email Service. You might remember that we recently made it easier to have deleted email and mailboxes restored without requiring customer support intervention.

Bulk Migrate End-user Mail from Other Email Services

Just last week we rolled out the ability to migrate user mail into OpenSRS Email Service mailboxes in bulk. This means Resellers are now able to create a bunch of new accounts on the service, and then move existing mail data from outside servers into those accounts in bulk. This simplifies and streamlines the process of moving users from other email services and servers onto OpenSRS Email and diminishes the need for support or Professional Services involvement on smaller mail migrations.

There’s more detail on page 43 in the Mail Administration Center (MAC) User’s Guide for those looking to start using this tool. If you want to get a sense for how the tool works, here’s a tutorial screencast that shows at a higher level just how it’s done.

What Do You Think?

We’d love to hear what you think of the tools that we’ve already brought down to the Reseller level, be it the ability to restore deleted mail or this new tool to migrate end-user mail over to OpenSRS Email Service mailboxes. I’ve started a forum thread if you want to comment and add your opinions or thoughts. As always, comments right here at the blog are always welcome.