Great news! We’ve updated the backend of Ting Offers to now include customers who bring their own Sprint device to Ting; including phones purchased through Glyde. Previously customers who chose those options didn’t receive an account credit and the resellers who referred them didn’t receive credit for the account. As of Monday, we’ve updated the Offers system to support those customers who will now receive a $25 service credit on their account and resellers will receive their referral credit in the same fashion as new customers.
In regards to the end-user experience for BYOD; we know it still needs some work to provide a cleaner and clearer path for customers. Rest assured, if a user clicks through your URL to get the cookie, and then visits ting.com/byod, the end user will get a $25 credit and the reseller is assigned to that user for their bounty or revenue share. We are actively working to provide the end user a clearer path for this process so they know they’re getting the discount throughout the process.
Just a reminder the Ting offers have changed as well today, as we’ve mentioned before. Please make sure you’ve updated your communications to reflect the changes.
As we continue to develop Ting and the Offers plan for resellers, please continue to send in your feedback.