Blog Articles
GDPR updates: Whois changes
Update: March 6, 2018: Before we dive into Whois changes, I want to go back to something that was mentioned in our initial GDPR post – to whom does the GDPR apply? At the time, we were proceeding on the basis of applicability by citizenship, meaning that the GDPR would apply to EU Citizens. Since that […]
Support done differently: How OpenSRS prioritizes customer experience
At OpenSRS, we believe that customer service is part of the product. Customer expectations are evolving, and as the bar rises, we strive to stay ahead of the competition. It’s not enough to simply have a strong product offering and low prices. We know our resellers expect dedicated support from agents that understand their unique […]
GDPR roundup: basics & best practices
If you’re anything like me, you’ve spent the days since our first GDPR blog post thinking nonstop about the policy’s potential impacts on the domain world. Okay, maybe you have other things to do with your time… But luckily, there are a lot of great minds at work on this issue. This week, I’d like […]
Which new gTLDs should I offer?
The huge variety of gTLDs out there can turn the task of curating a lineup that makes sense for your business into a rather daunting undertaking. Instead of getting bogged down by all the variables that could weigh into your final decision, I suggest you focus on the handful of key considerations that really matter. […]
Understanding the GDPR
Update: March 6, 2018 Previously, we had announced plans to apply GDPR-related requirements and processes only to domains registered by EU-local individuals*. We have since changed our approach and now plan to extend these heightened privacy and security requirements to all registrants and reseller partners. This streamlined solution ensures that our platform is secure and GDPR-compliant, and […]
Focusing on long-term growth: an interview with InterServer
Part of what I enjoy about working for OpenSRS is the diversity of our resellers. Though there’s overlap in the services many provide, the range in their size, product lineup, and focus make each quite unique. As such, an opportunity to speak with one of our partners often provides me new insight into their target […]
How are the nTLDs doing? a European (and global) view from OpenSRS
I can already anticipate what you are thinking: please, not yet another analysis of new gTLD performance. Believe me, I hear you. But maybe it’s time for a fresh review that doesn’t follow the typical industry analyses in their tendencies toward extreme conclusions like “the hype is over, they failed epically,” or “fantastic, when does […]
Intermittent degraded performance resolved
Last night we experienced a sequence of events that led to intermittent degraded performance across many OpenSRS services. At 1 AM UTC we were the target of a sophisticated DNS attack that was followed by an unrelated double failure of core network equipment at our main Canadian data center, caused by an undocumented software limitation. […]
The ICANN community is failing its customers
These days, anyone who registers a domain name is bombarded by a whole series of emails. While this feels spammy, many of these emails are legitimate, sent by registrars who are required to fill the inboxes of their customers with notifications and verification requests, as mandated by an ever-increasing number of intertwined ICANN policies. Even […]
Google and Symantec resolve Chrome browser trust issues
Update: January 12, 2018This blog post is a follow-up to the information we published a few months ago regarding the Google-Symantec conundrum. Symantec and Google have agreed on a plan that requires Symantec to migrate certificate validation to a third party. In exchange, Google would ensure that the Chrome browser continues to trust Symantec certificates […]
