At OpenSRS, we believe that customer service is part of the product. Customer expectations are evolving, and as the bar rises, we strive to stay ahead of the competition. It’s not enough to simply have a strong product offering and low prices. We know our resellers expect dedicated support from agents that understand their unique […]
If you’re anything like me, you’ve spent the days since our first GDPR blog post thinking nonstop about the policy’s potential impacts on the domain world. Okay, maybe you have other things to do with your time… But luckily, there are a lot of great minds at work on this issue. This week, I’d like […]
The huge variety of gTLDs out there can turn the task of curating a lineup that makes sense for your business into a rather daunting undertaking. Instead of getting bogged down by all the variables that could weigh into your final decision, I suggest you focus on the handful of key considerations that really matter. […]
Update: March 6, 2018 Previously, we had announced plans to apply GDPR-related requirements and processes only to domains registered by EU-local individuals*. We have since changed our approach and now plan to extend these heightened privacy and security requirements to all registrants and reseller partners. This streamlined solution ensures that our platform is secure and GDPR-compliant, and […]
Part of what I enjoy about working for OpenSRS is the diversity of our resellers. Though there’s overlap in the services many provide, the range in their size, product lineup, and focus make each quite unique. As such, an opportunity to speak with one of our partners often provides me new insight into their target […]
I can already anticipate what you are thinking: please, not yet another analysis of new gTLD performance. Believe me, I hear you. But maybe it’s time for a fresh review that doesn’t follow the typical industry analyses in their tendencies toward extreme conclusions like “the hype is over, they failed epically,” or “fantastic, when does […]
These days, anyone who registers a domain name is bombarded by a whole series of emails. While this feels spammy, many of these emails are legitimate, sent by registrars who are required to fill the inboxes of their customers with notifications and verification requests, as mandated by an ever-increasing number of intertwined ICANN policies. Even […]
Update: January 12, 2018This blog post is a follow-up to the information we published a few months ago regarding the Google-Symantec conundrum. Symantec and Google have agreed on a plan that requires Symantec to migrate certificate validation to a third party. In exchange, Google would ensure that the Chrome browser continues to trust Symantec certificates […]
OpenSRS is no longer able to provide .au domain registrations to any reseller that is based in China. This follows a formal direction Tucows was given by auDA, the registry for the Australian top-level domain, .au. In a letter we received today, auDA is directing Tucows, under the terms of our accreditation agreement with auDA, […]
This industry is complicated. Recently, we shed some light on how the domain channel operates, and the unique roles that ICANN, registrars, registries, resellers, and registrants play within this interconnected system. In the world of generic top-level domains, like .COM and .ORG, the channel structure is at least clearly defined, although registration policies and requirements […]
