The Internet Infrastructure Coalition
If you’ve spent any time reading us or drinking with us, you have almost certainly heard a member of the Tucows herd singing the praises of the Open Internet and … Continue Reading
The Channel Partners Conference & Expo
We are checking out a new industry show this year that we think could be relevant to a lot of you.
The Channel Partners Conference & Expo in Las Vegas … Continue Reading
Talking about Ting
In our recent webinar about selling Ting, ultramarathoner James Koole suggested that you should “host more of the conversation on your side than ours.” I want to share a piece … Continue Reading
Premium domains work
A few months ago, we expanded our premium (secondary market) domain offering. We encouraged you to help your customers find the perfect domain by including premium domains in your search … Continue Reading
A plea from marketing
Almost every time I meet with an OpenSRS reseller, they end up saying, “Hey, it would be great if you had something to help me deal with (particular marketing challenge).”
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The elephant in the room
You work in an intense competitive environment. Customers are always comparing your services and your prices to others’. When you mess up, there’s a pretty good chance you’re going to … Continue Reading
Are you ready for some .CO?
Update: We’re offering a .CO price promotion! The wholesale cost for new one-year .CO domains will be USD $13.00 beginning on Sunday, February 6 and continuing through until Saturday, February … Continue Reading
May I help you? and/or help yourself
Full service versus self-service
A key strategic question in any service business is where to play along the spectrum from managed service (or full service) to self-service. This is particularly … Continue Reading
No hassle renewals at Hover
Here’s another discovery we made at Hover that you can consider implementing.
Renewals were our number one support issue, accounting for 36% of support tickets opened. A lot of those … Continue Reading
Tucows or not Tucows
Our new Tucows badge program has inspired some great discussions and debates (both internally and with our resellers!). I want to quickly contribute some more thoughts on evaluating whether this … Continue Reading