If you’ve spent any time reading us or drinking with us, you have almost certainly heard a member of the Tucows herd singing the praises of the Open Internet and … Continue Reading
We are checking out a new industry show this year that we think could be relevant to a lot of you.
The Channel Partners Conference & Expo in Las Vegas … Continue Reading
In our recent webinar about selling Ting, ultramarathoner James Koole suggested that you should “host more of the conversation on your side than ours.” I want to share a piece … Continue Reading
A few months ago, we expanded our premium (secondary market) domain offering. We encouraged you to help your customers find the perfect domain by including premium domains in your search … Continue Reading
Almost every time I meet with an OpenSRS reseller, they end up saying, “Hey, it would be great if you had something to help me deal with (particular marketing challenge).”
You work in an intense competitive environment. Customers are always comparing your services and your prices to others’. When you mess up, there’s a pretty good chance you’re going to … Continue Reading
Update: We’re offering a .CO price promotion! The wholesale cost for new one-year .CO domains will be USD $13.00 beginning on Sunday, February 6 and continuing through until Saturday, February … Continue Reading
Full service versus self-service
A key strategic question in any service business is where to play along the spectrum from managed service (or full service) to self-service. This is particularly … Continue Reading
Here’s another discovery we made at Hover that you can consider implementing.
Renewals were our number one support issue, accounting for 36% of support tickets opened. A lot of those … Continue Reading