Here’s another discovery we made at Hover that you can consider implementing. Renewals were our number one support issue, accounting for 36% of support tickets opened. A lot of those calls and emails came from customers (or friends, relatives, colleagues and assistants of customers) that could not sign in to their account. So, we developed […]
After the positive feedback we received from our first-quarter report, we’re excited to announce that our OpenSRS Quarterly for 2010-Q2 is now available for download. Have you found yourself wondering how your own performance indicators measure up against other OpenSRS resellers? Key performance metrics like renewal rates by quarter, new registrations and transfers in […]
Our new Tucows badge program has inspired some great discussions and debates (both internally and with our resellers!). I want to quickly contribute some more thoughts on evaluating whether this program makes sense for you. The big idea here is to let your customers and prospects know that a domain name registered with you is […]
When I came to Tucows about a year ago I promised on this blog that I would be “…experimenting with our Hover (retail) business, largely in hopes of sharing any successes.” For a while, I was doing more experimenting than succeeding. (I don’t have to tell you. Retail is tough.) But we have recently launched […]
Good news! Starting August 4th, 2010, we’re dropping the price for new .TV domains to just $19/domain year. That new price applies to all resellers and will be in effect through May 31, 2011. But wait, there’s more Better news! Not only are we lowering our wholesale price, but we’re also rolling out a .TV […]
