The health and safety of our customers, partners, and employees are of the highest priority to OpenSRS. With the heightened concerns about the spread of the COVID-19 virus (Coronavirus) and the unpredictable nature of the virus, we have taken precautionary steps to reduce its potential impact across our offices globally.
We want to assure you that we are fully prepared to continue providing uninterrupted services and that your services continue to receive dedicated attention from our team of engineers around the clock.
We have restricted business travel and in light of that, we have requested that our staff work from home wherever possible. Even with our work-from-home policy in effect, the OpenSRS team remains available for remote meetings, and there will be no change to our business and technical support hours.
We continue to keep a close eye on the recommendations of the Centers for Disease Control (CDC) and the World Health Organization (WHO) as they pertain to the latest developments on COVID-19. In following their guidelines, OpenSRS is taking the following additional measures to reduce the likelihood of impact:
- Extended remote and distributed workforce – you have the same access to your sales or customer care rep for assistance.
- Business continuity measures in place and contingency staff at the ready.
- Implementation of travel guidelines and remote work options for our employees.
- In the event that the situation worsens, Tucows (our parent company) has a comprehensive pandemic disaster response plan in place to ensure business continuity.
We are doing everything in our control to ensure your critical services are fully operational and safe while you focus on keeping your employee base and their respective family members healthy.
We encourage you to also read Tucows COVID-19 Statement.
As always, the OpenSRS Support team will be there to provide help whenever it is needed. Contact our customer support team by calling 1-888-511-7284 or by emailing firstname.lastname@example.org.