A short while ago, Michael wrote a plea from Marketing inviting our Resellers to tell us what they need from us that would help them be more successful.
One of the requests was for us to craft some content around the positioning of free vs paid email accounts using domain names for end users. We took a couple of stabs at it, and along with input from you, we’ve produced this one pager you can use however you like. It’s available in our email marketing resources section.
Go ahead and customize it for your own brand, copy and paste into you website, whatever you like. And don’t forget we’re always here for you… tell us what you need and we’ll get on it!
Professional Email Addresses
A lack of trust and perceived professionalism can directly translate to lost revenue.
There are lots of ways you’ve worked to build positive brand and inspire trust with your clients. Pleasant phone greetings when client calls in, a professional sign over the office entrance, even stationary on a nice paper stock are important to let your clients know that you’re serious about your business.
But what about having your own domain name for email?
How does it look after a great conversation with a potential customer when you hand them your card and your email address you expect to have important business conversations with belongs to one of the big email providers offering free service?
Put another way, imagine a lawyer with an email address of firstname.lastname@example.org. Do you think Pat’s clients would be comfortable knowing that private correspondence with their consultant was being transmitted through a free email service? How would their perception change if Pat’s email were email@example.com?
Professional branding aside, there are some great reasons to have your email at your own domain name for business email:
Who’s going to help? Delete an important email? Can’t log in to your account? Have a question about the number of email you can send from your account? The free email service providers have self-service tools to help you figure out your problem, but what can you do if you still have a problem? Who will you talk to and how long will you have to wait for help?
Will your emails be delivered? “I didn’t receive your email”. Does this sound familiar? Free email accounts are very popular with spammers. Did you know that some mail services started blocking mass mail delivery from free email accounts with these domain names?
The switching cost to a domain-based email address later is higher. There’s a strong benefit to having people know where to find you. Changing your email address can be a lot like a retailer relocating. All the business built over the years could disappear, as customers can no longer find you at the address.
Unintended communication could be embarrassing, even damaging. Jon Smith is our hypothetical accountant with a free GMail account at firstname.lastname@example.org. Can you guess the number of times his clients have emailed their sensitive financial documents (even tax returns) to email@example.com? Sure, it’s the client’s fault for the mistake, but could this have been prevented if he were Jon@ReliableAccountants.com?
Free email accounts are very popular these days. But if you’re serious about your business and your brand, it might be time to consider how current and potential clients are judging you by a simple email address.
Call and talk to us. We’ll be more than happy to tell you how our services can help your business be more professional, starting today.