Out with the old, in with the new.
Migrating to the OpenSRS Email Service can be done with little or no disruption of service by following the steps below.
Migration guide:
Preparation
Pre-migration
Migration
Post-migration
Preparation (3 weeks prior)
Your current system
Lower the TTL (time to live) value to less than an hour on the domain DNS Zone records.
Learn more about lowering the TTL value
Let your users know they will be migrated to a new mail service and recommend backing up their email files.
View schedule/communication templates
Introduce your users to the new email platform and what they should expect.
OpenSRS Reseller Control Panel
Set up the branding that you want to apply to the domains that you will be moving to the OpenSRS Email Service.
Branding the Webmail interface
Set defaults for branding, account limits, language, and time zone.
Pre-migration
Your current system
Stop provisioning new email accounts.
Stop allowing password changes for email accounts.
Inform your users well in advance that they shouldn’t make any changes to their address books or calendars after you extract the data.
Extract the existing address books and calendars on behalf of each user and save it as a vCard file format. The fields in this file must be in a format that is recognized by the OpenSRS Email Service.
Learn more about the OpenSRS email format
Send each user their vCard files, with instructions on how to save them to their desktop and how to import the files into the new OpenSRS Email Service during post-migration.
OpenSRS Reseller Control Panel
Ensure that the same users exist in both the old system and the new system. You can create the accounts manually. If you have a large number of accounts, you can use the “Bulk Tool”.
Migration
Your DNS system
Change the DNS on the domains to point to the new email service.
OpenSRS Reseller Control Panel
Migrating to the OpenSRS email platform requires a series of steps and configurations.
Video: Complete email migration walkthrough
Use the “Migrate Tool” tool to migrate user mail over IMAP or POP.
Video: How to use the Email Migration Tool
Migration status can be viewed under Bulk Actions from the User Menu.
Re-enable/allow provisioning of accounts.
Post-migration
OpenSRS Reseller Control Panel
Start provisioning email accounts within OpenSRS.
Remind your users about the instructions on how to import the extracted pre-migration files into the new platform.
Reintroduce your users to the new email platform and what they should expect.
Have over 5,000 mailboxes?
Professional services migration
Our Professional Services Team can help with complex and larger migrations.