Update on the registrant verification process

With the launch of registrant verification, we are continually making improvements to simplify and streamline this new ICANN requirement. We are introducing some new features and fixes to the registrant verification process to make it easier to manage. Our goal is to make this process as seamless as possible by providing you with all the tools you need to reach out to your end users proactively.

The following changes will be in effect by January 31st:

  • The domain suspension email is editable under “Message Templates”. It allows you to customize the message to better explain to your clients why this happened and what they can do to bring their site back online;
  • The ability to edit the domain verification confirmation page will be available in RWI only;
  • The ability to disable emails sent to the additional contact holders listed on a domain that requires verification will be available in UCP and RWI;
  • New verification emails will be sent out immediately after the registration allowing the resellers to incorporate the verification process into their domain purchase flows;
  • Suspended domains will not resolve but they will not have their DNS modified. This allows us to turn the domains back on immediately after it has been verified;
  • In UCP, some additional information will be included with each domain such as how many days left until suspension and the date the first verification email was sent out;
  • All resellers will receive a daily csv file report on all domains currently in the verification process.

Important notice

URLs used to verify contact information have been simplified. We are using domainadmin.com. This is a legitimate domain name owned by OpenSRS.

We have received some feedback since we started implementing this ICANN mandated verification process and we understand that it may appear disruptive to resellers and registrants. We will ensure that resellers have enough time to adapt to this new process. From what we see in our current data, you should not expect to see a large number of domains being suspended in the coming days.

Registrant verification is a new requirement in the 2013 Registrar Accreditation Agreement (RAA) that requires all registrars to verify the registrant’s contact name and email address during a new registration, transfers in or contact updates, if not previously verified.

Visit the registrant verification FAQs for more information.

104 thoughts on “Update on the registrant verification process

  1. Have to say this is horrible, already having domains suspended with no way to un-suspend that I can see. And sending an email to people to have them click a link to verify is HORRIBLE! We have spent years training people that links in emails are BAD.

  2. Have to say this is horrible, already having domains suspended with no way to un-suspend that I can see. And sending an email to people to have them click a link to verify is HORRIBLE! We have spent years training people that links in emails are BAD.

  3. Hi Levi, we recommend you get in touch with support and they’ll look into it (help@opensrs.com or 1 (888) 511-7284 (North America) or +800 371 69922 (International)

  4. Hi Levi, we recommend you get in touch with support and they’ll look into it (help@opensrs.com or 1 (888) 511-7284 (North America) or +800 371 69922 (International)

  5. It is not disruptive to me. I am sending everyone of them directly to you and I am encouraging ALL your resellers to do the same thing so YOU can answer why a fully paid account is suspended.

  6. It is not disruptive to me. I am sending everyone of them directly to you and I am encouraging ALL your resellers to do the same thing so YOU can answer why a fully paid account is suspended.

  7. I’m getting suspension threats about contact addresses at gmail which verifiably work fine, as in I send mail to them and the registrant writes back to me.
    You need to suspend this fiasco NOW until you get the bugs fixed.

  8. I’m getting suspension threats about contact addresses at gmail which verifiably work fine, as in I send mail to them and the registrant writes back to me.
    You need to suspend this fiasco NOW until you get the bugs fixed.

  9. This highly, overly complicated process, has us migrating our domains to our other registrars and no additional domains will be registered here, for the following reasons:
    1. Sending out emails to us with a list as a .csv is just a bad idea. Our ticketing system is designed to block those. (If this isn’t understandable why, welcome to the internet circa 1998.)
    2. The email is going out regardless of if there is an issue or not.
    3. The process has increased our costs through our support load.

    We are a small company, thank god in this case, so the process will be easier. It also means our impact is, mostly, insignificant.

    What aren’t there options to control how some of this is managed? For example, send out text attachment or pull the details into the email as options for the resellers.

    Why isn’t it more clear in the reseller console which domains are suspended so that they can be managed more quickly or even, at all? I happen to still use the old interface because the newer one is more bloated with pages and graphics. No where is it clear where I can manage my ‘suspended’ domains for this issue. Using the new management interface is clearly marked but the information doesn’t update on the front page. For example, a domain will say ‘pending’ for verification, though it has been verified and displays properly in the domain specific panel.

    It would have been nice to have some input into this process and a bit more QA happen before rolling out such a major change to your system. A system that impacts tens of thousands of individuals, if not more. I have been an advocate of you guys for a long time. Son, I am disappoint.

    Little guy.

  10. This highly, overly complicated process, has us migrating our domains to our other registrars and no additional domains will be registered here, for the following reasons:
    1. Sending out emails to us with a list as a .csv is just a bad idea. Our ticketing system is designed to block those. (If this isn’t understandable why, welcome to the internet circa 1998.)
    2. The email is going out regardless of if there is an issue or not.
    3. The process has increased our costs through our support load.

    We are a small company, thank god in this case, so the process will be easier. It also means our impact is, mostly, insignificant.

    What aren’t there options to control how some of this is managed? For example, send out text attachment or pull the details into the email as options for the resellers.

    Why isn’t it more clear in the reseller console which domains are suspended so that they can be managed more quickly or even, at all? I happen to still use the old interface because the newer one is more bloated with pages and graphics. No where is it clear where I can manage my ‘suspended’ domains for this issue. Using the new management interface is clearly marked but the information doesn’t update on the front page. For example, a domain will say ‘pending’ for verification, though it has been verified and displays properly in the domain specific panel.

    It would have been nice to have some input into this process and a bit more QA happen before rolling out such a major change to your system. A system that impacts tens of thousands of individuals, if not more. I have been an advocate of you guys for a long time. Son, I am disappoint.

    Little guy.

  11. Bloody ridiculous, if you didn’t notice OpenSRS recently changed the pricing from $0 on their ID protection to $3+ per year.. wow, at the same time they now require domain verification.

    What an excellent way to money grab OpenSRS, I also agree with the above.

    The old domain management system doesn’t allow you to verify whether a domain name is in “Validation” or not, the new system does… seriously keep it all under the one panel? there’s over 3 different OpenSRS panels.

    All these new policies/protection procedures are making transferring/registration a hassle for new users.

  12. Bloody ridiculous, if you didn’t notice OpenSRS recently changed the pricing from $0 on their ID protection to $3+ per year.. wow, at the same time they now require domain verification.

    What an excellent way to money grab OpenSRS, I also agree with the above.

    The old domain management system doesn’t allow you to verify whether a domain name is in “Validation” or not, the new system does… seriously keep it all under the one panel? there’s over 3 different OpenSRS panels.

    All these new policies/protection procedures are making transferring/registration a hassle for new users.

  13. I am confused by this new process and now have a domain threatened to be suspended in 5 days. I don’t understand and not exactly sure what to do!

  14. I am confused by this new process and now have a domain threatened to be suspended in 5 days. I don’t understand and not exactly sure what to do!

  15. That is the intent. Of course, it all falls on the back of the resellers to chase you around so they can make $2/domain/year. It is a money and name grab, pure and simple, in full collusion with the registrars and ICANN.

  16. That is the intent. Of course, it all falls on the back of the resellers to chase you around so they can make $2/domain/year. It is a money and name grab, pure and simple, in full collusion with the registrars and ICANN.

  17. Hi Nicolas,

    Thank you for your feedback. Unfortunately, ICANN requires that only the registrant can verify the contact details associated with their domain name. You can read more about ICANN’s requirements under the new Registrar Accreditation Agreement (RAA) at http://www.icann.org/en/resources/registrars/raa/approved-with-specs-27jun13-en.htm#whois-accuracy

    We are working very hard to make this process smoother for our resellers and your end users. If you have any suggestions, please contact our support department at help@opensrs.com so they can forward your feedback to the appropriate team.

  18. Hi Nicolas,

    Thank you for your feedback. Unfortunately, ICANN requires that only the registrant can verify the contact details associated with their domain name. You can read more about ICANN’s requirements under the new Registrar Accreditation Agreement (RAA) at http://www.icann.org/en/resources/registrars/raa/approved-with-specs-27jun13-en.htm#whois-accuracy

    We are working very hard to make this process smoother for our resellers and your end users. If you have any suggestions, please contact our support department at help@opensrs.com so they can forward your feedback to the appropriate team.

  19. Hi Seaport,

    Please get in touch with support with the domain name in question here so we can look into this for you.

    You can ready support by emailing help@opensrs.com or 1 (888) 511-7284 (North America) or +800 371 69922 (International).

  20. Hi Seaport,

    Please get in touch with support with the domain name in question here so we can look into this for you.

    You can ready support by emailing help@opensrs.com or 1 (888) 511-7284 (North America) or +800 371 69922 (International).

  21. Hi ThreadHosting,

    We’ve made some additional changes to the daily email sent to resellers that make it easier to understand.

    To manage which emails are sent out, visit https://manage.opensrs.com, select Account Settings, select Account Messaging from the Actions menu, scroll down to the Registrant Validation Messaging section and uncheck the box on the right next to the email you want to disable.

  22. Hi ThreadHosting,

    We’ve made some additional changes to the daily email sent to resellers that make it easier to understand.

    To manage which emails are sent out, visit https://manage.opensrs.com, select Account Settings, select Account Messaging from the Actions menu, scroll down to the Registrant Validation Messaging section and uncheck the box on the right next to the email you want to disable.

  23. Hi PeterNPaul,

    You are now able to resend the verification email from both the RWI (On the Domain Details Page, scroll to the Domain Management section) and new control panel interfaces (On the Domain Details Page, select the Resend Registrant Verification Email from the Actions menu). Once the registrant visits the link, their web site will be unsuspended.

  24. Hi John_Levine,

    Please email help@opensrs.com or 1 (888) 511-7284 (North America) or +800 371 69922 (International) with additional details about the domains affected so that we can help troubleshoot this issue.

  25. Yes, like all I have to do is chase these people around for $2 in profit per year per domain. Unfortunately, I have better things to do with my time other than be your enforcer. Of course that doesn’t work if their domain is suspended and the email address they are using is at that domain! Bozos.

  26. Yes, like all I have to do is chase these people around for $2 in profit per year per domain. Unfortunately, I have better things to do with my time other than be your enforcer. Of course that doesn’t work if their domain is suspended and the email address they are using is at that domain! Bozos.

  27. I have a real problem that domains that we, the reseller, have PAID FOR are being suspended through no fault of our own. That reeks of shady business dealing with the potential of massive troubles that should not exist, potentially causing large business interruptions for high revenue clients.

    Are you going to reimburse me for domains that have been suspended because after all I have paid in advance for those? I will be back to you to request my refund on the first one you try it on.

    Then perhaps a client who runs a million dollars a day in revenues will sue you, ICANN, and anyone else involved in this scheme for their lost revenue.

  28. I have a real problem that domains that we, the reseller, have PAID FOR are being suspended through no fault of our own. That reeks of shady business dealing with the potential of massive troubles that should not exist, potentially causing large business interruptions for high revenue clients.

    Are you going to reimburse me for domains that have been suspended because after all I have paid in advance for those? I will be back to you to request my refund on the first one you try it on.

    Then perhaps a client who runs a million dollars a day in revenues will sue you, ICANN, and anyone else involved in this scheme for their lost revenue.

  29. This is a policy that will affect the reputation of all resellers. Clients BARELY keep their payment information up to date, what makes you think that they will keep their email contact address up to date also? I, as a reseller of Opensrs with more than 1,500 domains, was NOT aware of this. No one in my staff knew about it until today. Was an email sent to resellers about this? I don’t even see the announcement in the opensrs portal! I learned of this today when all of a sudden some of my clients had their domains suspended.

    Whoever made the decision on this has no experience with clients in the hosting industry, how difficult it is to go after customers to keep their contact information up to date and has no concept of human behavior and psychology.

  30. This is a policy that will affect the reputation of all resellers. Clients BARELY keep their payment information up to date, what makes you think that they will keep their email contact address up to date also? I, as a reseller of Opensrs with more than 1,500 domains, was NOT aware of this. No one in my staff knew about it until today. Was an email sent to resellers about this? I don’t even see the announcement in the opensrs portal! I learned of this today when all of a sudden some of my clients had their domains suspended.

    Whoever made the decision on this has no experience with clients in the hosting industry, how difficult it is to go after customers to keep their contact information up to date and has no concept of human behavior and psychology.

  31. I am not sure how it works for you, but I have paid for these on behalf of my clients. If they get suspended, I want my money back.

  32. I am not sure how it works for you, but I have paid for these on behalf of my clients. If they get suspended, I want my money back.

  33. We pay for the domains and renewals on behalf of our clients, through our own client portal and we make the renewals via the opensrs API. The clients NEVER see the opensrs portal at all. So, after paying for renewals, they still shutdown domains.

  34. I would vote it up multiples if I could. You will find this process everywhere though in the name of Internet Global Governance.

  35. I would vote it up multiples if I could. You will find this process everywhere though in the name of Internet Global Governance.

  36. We have yet to figure out a way to see if the domains are actually being verified or not. You make the end user verify it, then give them no feedback via any sort of return email that it has been done or give the reseller no tools to see it either. They are just left in limbo. At least have the common courtesy for a little feedback.

  37. What about expired domains? I’ve got a domain that the customer asked to let expire, it has expired and is marked let expire on the control panel. But it keeps showing on the going to be suspended list.

  38. What about expired domains? I’ve got a domain that the customer asked to let expire, it has expired and is marked let expire on the control panel. But it keeps showing on the going to be suspended list.

  39. I have came up with a simple solution. On the message notification email, cc: yourself, tell your clients to ignore them, then verify it yourself. It is immediate and just a mouse click away.

  40. I have came up with a simple solution. On the message notification email, cc: yourself, tell your clients to ignore them, then verify it yourself. It is immediate and just a mouse click away.

  41. Hi Pete,

    Registrant Verification is a new requirement from ICANN (You can read about it here http://www.icann.org/en/resources/registrars/raa/approved-with-specs-27jun13-en.htm#whois-accuracy) that we must comply with. We’re doing everything we can to simplify the process and make it easier for our resellers to proactively reach out to end users. All Registrars must implement this requirement.

    Each day, we’ll send you a CSV file that includes the status of all names in the verification process. If you have a question about them, please open a ticket with our Support Dept. (help@opensrs.com) so we can provide some additional assistance.

  42. Hi Pete,

    Registrant Verification is a new requirement from ICANN (You can read about it here http://www.icann.org/en/resources/registrars/raa/approved-with-specs-27jun13-en.htm#whois-accuracy) that we must comply with. We’re doing everything we can to simplify the process and make it easier for our resellers to proactively reach out to end users. All Registrars must implement this requirement.

    Each day, we’ll send you a CSV file that includes the status of all names in the verification process. If you have a question about them, please open a ticket with our Support Dept. (help@opensrs.com) so we can provide some additional assistance.

  43. Hi Peter,

    Domains that are renewed, do not enter the verification process. Only new registrations, transfers and contact updates to information not previously verified, will enter the verification process.

  44. Hi Peter,

    Domains that are renewed, do not enter the verification process. Only new registrations, transfers and contact updates to information not previously verified, will enter the verification process.

  45. That’s right, we stayed away from sending another email to the end-user once they completed verification, as we provide that confirmation to the end-user on the verification website itself. Resellers have full access to review the current verification status of all their domains through the new control panel, both when listing their domain portfolio as well as when viewing domain details.

  46. That’s right, we stayed away from sending another email to the end-user once they completed verification, as we provide that confirmation to the end-user on the verification website itself. Resellers have full access to review the current verification status of all their domains through the new control panel, both when listing their domain portfolio as well as when viewing domain details.

  47. This is just corporate America ensuring operating practices engrain adequate avenues for sales & marketing communications to be ingrained into the “verification process” which quite frankly helps nobody other than spammers and Americans hoping some foreign domain owner couldn’t understand their SPAM contact update demand and ignored it ’til domain deregistration… … … As is the way of genocidal warmongers that feel entitled to not only charge me to keep my domain records active, but also make up hoops so they can reclaim what I paid for through some understanded means… Don’t worry, keep it up you terrorists, we are taking your jobs now but play undisputable god further and we will show you what being a marginalized minority (don’t know if you noticed, Americans don’t outnumber ANYBODY on this planet; they’ve pissed off almost every race so far…!) killer is all about…

  48. This is just corporate America ensuring operating practices provide adequate avenues for sales & marketing communications to be ingrained into the “verification process” which quite frankly helps nobody other than spammers and Americans hoping some foreign domain owner couldn’t understand their SPAM contact update demand and ignored it ’til domain deregistration… … … As is the way of genocidal warmongers that feel entitled to not only charge me to keep my domain records active, but also make up hoops so they can reclaim what I paid for through some underhanded means… Don’t worry, keep it up you terrorists, we are taking your jobs now but play undisputable god further and we will show you what being a marginalized minority (don’t know if you noticed, Americans don’t outnumber ANYBODY on this planet; they’ve pissed off almost every race so far…!) killer is all about…

  49. The process of renewing a domain or letting it expire is separate from the registrant verification process. This means, a name that is going to be suspended, or has entered suspension already, can still be renewed or expired. The verification does not have to be completed prior to renewing or expiring a name. If a suspended name gets renewed, it will stay suspended until the registrant has completed its verification.

    There is only one connection between these two process, which is when a domain is up for renewal and the renewal notice sent to the registrant bounces, this bounced email will trigger the verification process for this email address.

  50. The process of renewing a domain or letting it expire is separate from the registrant verification process. This means, a name that is going to be suspended, or has entered suspension already, can still be renewed or expired. The verification does not have to be completed prior to renewing or expiring a name. If a suspended name gets renewed, it will stay suspended until the registrant has completed its verification.

    There is only one connection between these two process, which is when a domain is up for renewal and the renewal notice sent to the registrant bounces, this bounced email will trigger the verification process for this email address.

  51. Agree – I am sending a separate message along the following lines to my clients

    You should soon get a verification request on your xxxxxxx.com domain name. I personally think it is bad practice to click on links in emails, unfortunately ICANN who run things think otherwise, so to stop your domain being suspended you need to verify your details.

  52. Agree – I am sending a separate message along the following lines to my clients

    You should soon get a verification request on your xxxxxxx.com domain name. I personally think it is bad practice to click on links in emails, unfortunately ICANN who run things think otherwise, so to stop your domain being suspended you need to verify your details.

  53. Our registrar has NFI about this disruptive process. It has just taken them over a week to direct me here. I am no closer to getting my customers domain back up and the information available to do it is still missing.

    This is amazing crap from a group who are obviously drunk on their own bureaucratic power. ICANN must think its a government. In truth it manages a TXT file of domain names. Did they feel irrelevant and need to have an impact? Well they certainly have.
    Can someone take the job off these bozo’s and give it to a group who want to keep the internet running.
    No sane person would ever click on your link. It screams SCAM.
    Your tech follow up link says nothing and gives no ability to resolve the issue.
    The issue is you! Resolve it!

  54. Our registrar has NFI about this disruptive process. It has just taken them over a week to direct me here. I am no closer to getting my customers domain back up and the information available to do it is still missing.

    This is amazing crap from a group who are obviously drunk on their own bureaucratic power. ICANN must think its a government. In truth it manages a TXT file of domain names. Did they feel irrelevant and need to have an impact? Well they certainly have.
    Can someone take the job off these bozo’s and give it to a group who want to keep the internet running.
    No sane person would ever click on your link. It screams SCAM.
    Your tech follow up link says nothing and gives no ability to resolve the issue.
    The issue is you! Resolve it!

  55. My provider, Aruba Italy, has been even more smarmy.
    First they asked me, they made lot of pressure to renew the account of my Indian Tourism website.
    Meanwhile they perfectly knew about this bureaucratic crap from ICANN (see the dates of the posts).

    After they got my money, they suspended my website and now they are asking for all these documents (and NEW money, 23 Euros!!!).
    I am in the UK and I am supposed to go to Italy to have these required documents printed by my City Council?!

    Congratulations to all the idiots of the world.
    The various mafias on this planet will be laughing until next year.

  56. My provider, Aruba Italy, has been even more smarmy.
    First they asked me, they made lot of pressure to renew the account of my Indian Tourism website.
    Meanwhile they perfectly knew about this bureaucratic crap from ICANN (see the dates of the posts).

    After they got my money, they suspended my website and now they are asking for all these documents (and NEW money, 23 Euros!!!).
    I am in the UK and I am supposed to go to Italy to have these required documents printed by my City Council?!

    Congratulations to all the idiots of the world.
    The various mafias on this planet will be laughing until next year.

  57. Obviously ICANN never considered that there is a huge flaw in their logic. Someone dropped the ball here, and I’m really amazed at the audacity, and complete lack of perspective and intelligence that went into this decision. And exactly what did Tucows/OpenSRS do? Roll over and take it.

    Well I’ll tell you what. Neither ICANN nor Tucows could care less. Both of these organizations are completely downloading all responsibility to the Resellers. It was an easy decision for them to BLINDLY roll this out and enforce it, because they TAKE NO RESPONSIBILITY FOR HUNTING DOWN REGISTRANTS THEMSELVES. That’s right, no responsibility whatsoever. Don’t give us this utter BS about how you’re making the process “easier to manage” and “as seamless as possible”. Really? Are you picking up the phone to call Registrants with invalid email? Hell No. You can’t gloss over that. If you were responsible, you would not have rolled over and presented your ass (and ours) to ICANN so easily.

    You’re not the one that has to now spend the day picking up the phone, playing Inspector Clouseau, and not only attempting to find alternate methods of contact, but assuming that they will even understand this flawed process when and if you finally do make contact.

    The vast majority of Registrants have NO CLUE about this new policy. Most will feel victimized when they fall into this TRAP. Many will be horrified, and OUTRAGED to find their domain has been suspended. I am sending ALL of those Registrants directly to you Tucows. Then you can pass the buck back upstream to ICANN, if you so desire. You passed the buck down to us, instead of STANDING UP for your Resellers, so you might as well pass the buck BOTH ways.

    Here’s the way I see it. You have given me a new job, and a new responsibility that I never anticipated. My time is valuable, and I expect to be reimbursed for my time. If this is so important to you, and to ICANN, I want to be paid for fixing YOUR mess. It’s not my mess. I expect to be paid. How will Tucows be paying me to do this extra work?

    Did you really think that we would swallow this so easily? No Sir. I donlt know about you, but I want to be paid for my time. You have hired me. What is my compensation?

  58. Obviously ICANN never considered that there is a huge flaw in their logic. Someone dropped the ball here, and I’m really amazed at the audacity, and complete lack of perspective and intelligence that went into this decision. And exactly what did Tucows/OpenSRS do? Roll over and take it.

    Well I’ll tell you what. Neither ICANN nor Tucows could care less. Both of these organizations are completely downloading all responsibility to the Resellers. It was an easy decision for them to BLINDLY roll this out and enforce it, because they TAKE NO RESPONSIBILITY FOR HUNTING DOWN REGISTRANTS THEMSELVES. That’s right, no responsibility whatsoever. Don’t give us this utter BS about how you’re making the process “easier to manage” and “as seamless as possible”. Really? Are you picking up the phone to call Registrants with invalid email? Hell No. You can’t gloss over that. If you were responsible, you would not have rolled over and presented your ass (and ours) to ICANN so easily.

    You’re not the one that has to now spend the day picking up the phone, playing Inspector Clouseau, and not only attempting to find alternate methods of contact, but assuming that they will even understand this flawed process when and if you finally do make contact.

    The vast majority of Registrants have NO CLUE about this new policy. Most will feel victimized when they fall into this TRAP. Many will be horrified, and OUTRAGED to find their domain has been suspended. I am sending ALL of those Registrants directly to you Tucows. Then you can pass the buck back upstream to ICANN, if you so desire. You passed the buck down to us, instead of STANDING UP for your Resellers, so you might as well pass the buck BOTH ways.

    Here’s the way I see it. You have given me a new job, and a new responsibility that I never anticipated. My time is valuable, and I expect to be reimbursed for my time. If this is so important to you, and to ICANN, I want to be paid for fixing YOUR mess. It’s not my mess. I expect to be paid. How will Tucows be paying me to do this extra work?

    Did you really think that we would swallow this so easily? No Sir. I donlt know about you, but I want to be paid for my time. You have hired me. What is my compensation?

  59. Wow someone got up on the wrong side of the bed. Cant believe you wish to choose to blame tucows for something that is handed down from the regulator. It affects every registry in the world of which there are thousands and if you had done some checking it was fought for a long time by all the big registries.
    Where were you over the past few years while the registries fought this with ICANNA?

  60. Wow someone got up on the wrong side of the bed. Cant believe you wish to choose to blame tucows for something that is handed down from the regulator. It affects every registry in the world of which there are thousands and if you had done some checking it was fought for a long time by all the big registries.
    Where were you over the past few years while the registries fought this with ICANNA?

  61. So what you’re saying, is that you’re OK with bending over. Good for you. I’m so glad you’re happy with the situation. I’m not.

    The bottom line is that this rash and particularly harsh policy of SUSPENDING domains will result in a lot of really P’d off Registrants when their domains go down. Like someone else mentioned, will they suspend Amazon.com??? I don’t think so. This will affect small business. And somewhere along the line, some WILL be sued.

    I 100% understand and agree Registrants are ultimately responsible for keeping their contact info up to date, but the issue (and oversight) is that the vast majority of Registrants are not aware of this new policy, and NONE could imagine that ICANN would slide this policy in AFTER THE FACT, and potentially suspend their domain behind their backs, and without their knowledge. Sorry, but that’s beyond ridiculous. And you’re OK with that? If you are a reseller, you won’t be OK with it for long.

    So when it’s all said and done, somehow the responsibility falls in my lap? I didn’t ask for this responsibility. I didn’t agree to it, so if someone forces more work onto my plate, I expect to be compensated. I want to be paid for my time. You have hired me. What is my compensation?

    Otherwise, who is going to contact the Registrants by other means when their email fails?

  62. So what you’re saying, is that you’re OK with bending over. Good for you. I’m so glad you’re happy with the situation. I’m not.

    The bottom line is that this rash and particularly harsh policy of SUSPENDING domains will result in a lot of really P’d off Registrants when their domains go down. Like someone else mentioned, will they suspend Amazon.com??? I don’t think so. This will affect small business. And somewhere along the line, some WILL be sued.

    I 100% understand and agree Registrants are ultimately responsible for keeping their contact info up to date, but the issue (and oversight) is that the vast majority of Registrants are not aware of this new policy, and NONE could imagine that ICANN would slide this policy in AFTER THE FACT, and potentially suspend their domain behind their backs, and without their knowledge. Sorry, but that’s beyond ridiculous. And you’re OK with that? If you are a reseller, you won’t be OK with it for long.

    So when it’s all said and done, somehow the responsibility falls in my lap? I didn’t ask for this responsibility. I didn’t agree to it, so if someone forces more work onto my plate, I expect to be compensated. I want to be paid for my time. You have hired me. What is my compensation?

    Otherwise, who is going to contact the Registrants by other means when their email fails?

  63. There is simply no reason to be rude, ignorant and belittle anyone as you hare. Tucows has a history of helping resellers manage things and has done very good job of it
    Taking such a negative approach in your comments serves no one any good .
    change is sometime difficult working together helps not taking the approach you have.

  64. There is simply no reason to be rude, ignorant and belittle anyone as you hare. Tucows has a history of helping resellers manage things and has done very good job of it
    Taking such a negative approach in your comments serves no one any good .
    change is sometime difficult working together helps not taking the approach you have.

  65. Hello, I have serious problem our clients have completed verify process but the domain status were still hold. Please update them asap we received many complain.

  66. Hello, I have serious problem our clients have completed verify process but the domain status were still hold. Please update them asap we received many complain.

  67. I’ve stopped selling domain names as the time involved to babysit and hand hold people to click on links in emails, that have been filtered out by spam filters,etc is becoming to time consuming. I’ve told clients to just transfer their domains to Godaddy. It will free up hours per day….and paying USD to OpenSrs is silly, considering we are both in Canada. Godaddy sells them cheaper that what I pay to resell them. ..and we get hit by the exchange rate. I’m done with selling domain names, esp after this registration verification stuff.

  68. I’ve stopped selling domain names as the time involved to babysit and hand hold people to click on links in emails, that have been filtered out by spam filters,etc is becoming to time consuming. I’ve told clients to just transfer their domains to Godaddy. It will free up hours per day….and paying USD to OpenSrs is silly, considering we are both in Canada. Godaddy sells them cheaper that what I pay to resell them. ..and we get hit by the exchange rate. I’m done with selling domain names, esp after this registration verification stuff.

  69. ICANN requires that the domain registrant’s contact information or
    changes to the registrant’s WHOIS information be verified within 15
    calendar days. If the data is not verified in this timeframe, ICANN
    mandates that the website be suspended pending the verification.

  70. ICANN requires that the domain registrant’s contact information or
    changes to the registrant’s WHOIS information be verified within 15
    calendar days. If the data is not verified in this timeframe, ICANN
    mandates that the website be suspended pending the verification.

  71. This is terrible. When these emails first came through they appeared to be phishing attempts. It’s bad practice to ask people to “Click” on links in emails for domains that the user has no clue about. I see this as totally unnecessary. The registration process takes can, and in most cases takes care of verification through reputable domain registra’s. Shouldn’t be a separate process that looks like SPAM. Even the emails typically end up in SPAM in Office 365.

  72. This is terrible. When these emails first came through they appeared to be phishing attempts. It’s bad practice to ask people to “Click” on links in emails for domains that the user has no clue about. I see this as totally unnecessary. The registration process takes can, and in most cases takes care of verification through reputable domain registra’s. Shouldn’t be a separate process that looks like SPAM. Even the emails typically end up in SPAM in Office 365.

  73. i have not got any verification email, now my domain is on client hold status. (www.wozobona.biz)

  74. i have not got any verification email, now my domain is on client hold status. (www.wozobona.biz)

  75. our domain was suspended after being active for 11 years and paid up to 2018. Why? because we had an ancient admin email on file so we never received any warnings as they all went to an email address that was 10 years old. Because the domain is in the name of a corporation we need incorporation papers, i.d. for the ceo… what a pain.

  76. our domain was suspended after being active for 11 years and paid up to 2018. Why? because we had an ancient admin email on file so we never received any warnings as they all went to an email address that was 10 years old. Because the domain is in the name of a corporation we need incorporation papers, i.d. for the ceo… what a pain.

  77. The Opensrs VERIFICATION REQUIRED system is poorly thought out and disgracefully harms peoples businesses by shutting them down with little to no warning in some cases. I am a customer of one of your resellers and had to find out where this terrible service was coming from.
    – Moving on

  78. We share your frustration around the registrant verification process, which ICANN requires all ICANN accredited registrars to implement and follow through. OpenSRS sends several notices to the registrant and the reseller prior to suspending a name, in order to reduce the risk of suspending live domains.

  79. And what happens when the system simply doesn’t work? I’ve just had a domain suspended despite repeatedly trying to verify a client’s contact information as instructed. Tried uploading utility bills, driving license, passport etc. Contrary to the wording in the email, at no point were we told why the verification had been rejected, we just kept getting highly suspect-looking nagging emails to go through the verification again. Now my client’s domain has been suspended and they are looking to me for an explanation.
    From the perpetually half-finished reseller control panel to poorly implemented nonsense like this, I’m not going to be an OpenSRS customer for very much longer.
    Saying things like “we share your frustration” is of no use, when you are equally as responsible for the confusion.

  80. Wow, was just searching for this issue and I these messages. Seriously, guys, ICANN is a different story but you need to first accept that this is simply bad business procedure. So much politics is behind ICANN decisions, I know, I used to be a VP for Internet Society isoc.org One of these days somebody will make a mistake as bad as this and Microsoft.com will be kicked offline then the press will give attention and at ICANN nobody will take any responsibility for it :) Quite fun to watch actually… Here are the list of the current directors of ICANN, they have their Twitter etc. under their profiles, why don’t you inform them as end users that what they have done is simply wrong… Class Action Suit anyone???

  81. I had a customer domain which was suspended, and we were able to reactivate it via OpenSRS interface, well all the information in the interface shows it unsuspended, notes show it and the Verification shows verified but the domain Status is still ClientHold. I sent an email to reseller support, looks like we might loose the customer because of the fiasco, he is not technical and so he feels we are to blame.

    I find the ICANN process to be disruptive but I see the need to clean up the internet and cleaning up domains so that all those malware infected crappy sites die a death is important, next I foresee a mobile sms verification or 2 step Auth being required, again not a bad thing if it cleans up the internet but that would again be disruptive!

  82. I see the top comment here is “don’t put links in emails” but despite saying you’d “talk to support” you’re still doing it, and we can’t edit the mail so there’s no way to attempt to inform the users that it isn’t the phishing attempt that it looks like. Very poor.

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