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Domain Specific Policies and Practices

Various registries have policies for things like citizenship or residency requirements, and procedures that must be followed for things like registrations, transfers, and payments. You'll find that documentation and information listed below.

Expired Registration Recovery Policy (ERRP)

OpenSRS's ERRP how-to guide (pdf)

gTLD and ccTLD Reference Chart

We've put together a one-page quick reference chart listing the residency requirements, DNS requirements, redemption periods, and more for our gTLDs and ccTLDs. Download

.AT

Policies:

  • Available to anyone.
  • Registrar and registrant transfers require confirmation from the registrant, either by replying to a confirmation email from the registry or with a fax confirmation.
  • There is no charge for registrant transfers, and the registration term does not change.
  • Completed registrar transfers add one year to the registration term.
  • Domains that are not renewed are removed from SRS 30 days prior to expiry. They remain active at the registry until the expiration date, at which point they are deleted at the registry.
  • From 29 days before the expiration date through 59 days after the expiration date, domains can be restored at the registry using an undelete command. If the undelete command is sent before the domain reaches the expiration date, the domain will automatically be renewed at the expiration date.
  • Cancelling an AT name requires signed documentation from the registrant.

Forms:

  • .ASIA

    Policies:

    • Available only to legal entities within the Pan-Asia and Asia-Pacific region (defined by ICANN as Asia/Australia/Pacific region; see http://www.icann.org/montreal/geo-regions-topic.htm)
    • In order to activate a .ASIA domain, you must provide at least 2 functional nameservers.
  • .AU

    The .AU registry is administered by auDA, The Australian Domain Name Administrator. Tucows (Australia) Pty Limited (ABN 38 144 482 002 / ACN 144482002) is an auDA Accredited .AU Registrar.

    Registered Address:

    Level 11, 1 York Street, Sydney NSW 2000

    Mailing address:

    Tucows Inc., 96 Mowat Ave., Toronto, Ontario, Canada M6K 3M1

    Policies and FAQs

    .AU Complaints Handling Policy

    OpenSRS Compliance provides assistance with problems or requests surrounding .AU domains. To file a complaint regarding your .AU domain, email This email address is being protected from spambots. You need JavaScript enabled to view it. . We'll respond immediately to confirm receipt of your complaint and respond within two (2) business days.

    The .AU Domain Name Suppliers' Code of Practice and the auDA Consumer Information outlines your rights surrounding disputes and the ability to lodge complaints.

    Support, Payments and Other Information

    • OpenSRS provides 24/7 Reseller Support via telephone or email. Visit our Contact page for complete details.
    • Accepted payment methods along with terms and conditions are available here.
    • .AU Password Recovery Tool

    Cancellation Policy

    • Upon registration or renewal, there is a 3 calendar day grace period during which the transaction may be cancelled.
    • Outside of this three-day window, you are free to cancel your domain name registration at any time by notifying us via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. .
    • Your registration of a domain name may also be subject to suspension, cancellation, or transfer should you be found to violate any term of our Exhibit A end user agreement, located at http://www.opensrs.com/docs/contracts/exhibita.htm.

    Service Level Agreement

    • We aim to provide 100% uptime for our registration and management systems, save for planned internal maintenance windows or registry outages. When our registration systems are taken out of service for maintenance or care, we aim to provide a minimum of seven days advance notice and not exceed four hours.
    • We publish a public calendar of all upcoming maintenance windows and outages. This calendar is available at http://status.opensrs.com/.

    Privacy Policy

    • The OpenSRS Privacy Policy is available here.

    Additional Registry Requirements

    auDA, the registry operator for .AU, has several additional requirements registrars and resellers of .AU domains are required to comply with:

    • Reseller must identify themselves as a reseller of .AU domain names during their purchase process.
    • Registrars must send registrants the domains'a authorization code upon registration, as well as a certificate of registration. Both of these are sent to the registrant directly by OpenSRS upon registration. The reseller which facilitated the transaction is listed in both of these notifications.

    Change of Ownership

    • To change the registrant of a .AU name, both documents linked below must be filled out, signed and returned. They may be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. .
  • .BE

    Policies:

    Registry WHOIS checking

    • Registrants are expected to respect the general terms and conditions of .BE's DNS agreement. One of the essential obligations is to provide correct data during the registration process.
    • The .BE registry regularly reviews WHOIS information and when questionable data is encountered, the registry will send an email to the registrant's email address requesting them to update the WHOIS information. Registrants are given 14 days to update their information. If no changes are made, the domain name will be revoked.
    • Registrants have 40 days after the revocation to contact the registrar in order to update the WHOIS information and reactivate the domain.
  • .BR

    Policies:

    Please consult the .COM.BR Implementation Guide for specific policies and best practices for integration of .COM.BR domains.

  • .CA

    Policies:

    Please note you are required to display the CIRA Registrant Agreement, accessible at http://www.cira.ca/policies/, in full to the registrant prior to accepting an order for a .CA domain name. You must also ensure the registrant fully agrees to the Agreement prior to accepting an order for a .CA domain name. Furthermore, you must ensure the registrant scrolls through the entire agreement prior to accepting the terms of the agreement.

  • .CC

    Policies:

  • .CH

    Policies:

    • Available to anyone.
    • Registrar, registrant transfers and ALL modifications (DNS, contact changes, etc) require confirmation from the registrant, either by replying to a confirmation email from the registry, or with a fax confirmation on their company letterhead.
    • There is no charge for registrant transfers, and the registration term does not change.
    • Completed registrar transfers add one year to the registration term.
    • At least two servers must be provided, but there are no specific zone requirements.
    • Registrar transfers require an authorization code. The registrant can obtain this code from the either SWITCH or, if applicable, the partner of SWITCH where they are currently registered. The code can be entered in the SRS Order Notes.
    • Domains that are not renewed are removed from SRS 45 days prior to the last day of the expiring month. For example, if the SRS expiry date is listed as Oct 14th, the domain will be deleted from SRS the previous Sept 15th (45 days prior to Oct 31st). if no renewal order is received by that date. They still remain active at the registry, usually for several months. These names can be recovered by submitting a registrar-transfer order until deleted by registry.
  • .CN

    Policies:

    Currently, new .CN domain registrations through non-Chinese Registrars have been suspended by CNNIC, the .CN registry operator.

    Existing Registration Audits

    CNNIC is now requesting documentation for some existing .CN registrations.

    • Required documentation for ALL applications must include:
      • The domain name registration application form, with the seal of the business OR signature of a representative from the business. Please ensure that the purveyor ID: p091231141702055 is included in the form.
      • A photocopy of the business license. Business license means the official document of the business, company or organization (such as company or organization registration).
      • A photocopy of the applicant's personal ID. Acceptable personal ID may include copies of a driver's license, passport, resident card/ID.
    • IMPORTANT NOTE: The Admin contact ID, Technical contact ID, Payment contact ID and Representative (Registrant ID) on the hard copy application form MUST match the information for the domain name.
    • Registrants should be directed to submit the required documents via email to: This email address is being protected from spambots. You need JavaScript enabled to view it. or by fax to: +86 10-58812666-2. An emailed PDF is the preferred method and Registrants should also send a copy of all documents to Neustar Customer Service at This email address is being protected from spambots. You need JavaScript enabled to view it. . Neustar is the registration service partner of OpenSRS.
  • .DE

    Policies:

    • In order to register a .DE domain name, either the Registrant (Owner) or the Administrative Contact must be based in Germany with a verifiable German address.
    • In order to activate a .DE domain, you must provide at least two functional nameservers; however, you may provide up to five nameservers per domain. Additionally, the two required nameservers must be active on two different subnets and must be authoritative for the domain name at the time of registration. If the name is registered and the nameservers are not active, the Registrant has thirty (30) days in which to activate and park the name on them. If the nameservers are not activated at the end of the 30-day period, DENIC deletes the name without refund. The nameservers associated with the domain name can be modified during the 30-day period, subject to DENIC verification. If the nameservers do not meet DENIC criteria, the change request is ignored.
    • Form: Required form to delete a .DE domain
  • .DK

    Policies:

    • Available to anyone.
    • Servers must be REGISTERED with the registry, DK-Hostmaster, by whoever is authoritative for them (registrant, hosting co., etc). Servers are registered at https://www.dk-hostmaster.dk/english/technical-administration/dns-server-contacts/register-name-server/.
    • Registrar transfers require the current registrant’s DK-Hostmaster User ID and password to be provided.
    • Domains that are not renewed are removed from our system the end of the month that they expire. They still remain active at the registry, usually for several weeks. These names can be recovered by submitting through the same Domain Redemption tool in RWI used to redeem gTLD's
  • .ES

    Policies:

    • Available to anyone.
    • Registrar transfers must be confirmed by the admin contact (registry sends them an email).
    • Any modifications to the registrant contact in our system are NOT automatically updated at the registry. Please notify This email address is being protected from spambots. You need JavaScript enabled to view it. after you have submitted a change to the registrant information via the MWI.
    • At least two servers must be provided, but there are no specific zone requirements.
    • Domains remain active for 10 days past expiry, during which time they can be renewed as usual. After 10 days, the name is deleted and made available by the registry.

    Forms:

    Important Note About Payments

    The registry operator for .ES will accept multiple requests for a domain name and await payment from registrars and/or registrants. The requests are taken on a first-come, first-served basis, and the registry then awaits payment.

    Each registration in the queue has 20 days to fulfill the payment obligation. If the payment obligation is not fulfilled in this timeframe, the order is cancelled and the next order has another 20 days.

    If the registration is ultimately successful, the order will be marked as completed and the reseller will receive notification and will be charged.

    Please note that if a domain is available and registered through OpenSRS, Tucows pays the registry at that time and the domain is registered. Queuing will only occur if there are previous registrations made by other entities.

    .ES Registrant Transfers

    The .ES registry requires the following to be submitted along with .ES registrant transfer requests:

    • A copy of the ID card/passport of the current admin contact in JPG format with a maximum size of 600px by 400px.
    • If the new admin contact is not the same as the current admin, copies of the ID card/passport of the new admin contact is also required in JPG format with a maximum size of 600px by 400px.
    • If the new owner is a company, copies of the company registration certificate of the new domain owner company or the company registration/trade license number are required. Documents should be sent in JPG format with a maximum size of 600px by 400px.
    • If the new owner is an individual, a copy of the ID card/passport of the new owner is also required in JPG format with a maximum size of 600px by 400px.

    Supporting documentation/images should be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. .

  • .FR

    Policies:

    • "Individual" registrants must be a resident of the European Union, Switzerland, Norway, Iceland or Liechtenstein and must provide their place and date of birth in the OpenSRS Order Notes.
    • "Organization" registrants must be a located in the European Union, Switzerland, Norway, Iceland or Liechtenstein. "Organization" registrants located in France must provide their SIREN/SIRET number in the SRS Order Notes.
    • Registrant transfers must be confirmed by the admin contact (registry sends an email)
    • Registrar transfers require an auth_info code. The registrant can obtain this code from the current registrar. The code can be entered in the OpenSRS Order Notes.
    • Registration terms begin anew at the completion of registrar and registrant transfers.
    • Domains that are not renewed are deleted from OpenSRS the day they expire. They remain in quarantine at the registry for 30 days. During this time, these names can be recovered by submitting through the same Domain Redemption tool in RWI used to redeem gTLD's.

    Documentation:

  • .IT

    Policies:

    Please note the following .IT DNS Requirements: IT DNS Requirements

    • All .it requests are now processed in real-time.
    • Potential registrants must be located in the European Union.
    • DNS must be provided and meet specific zone requirements.
    • Domains can only be registered one year at a time.
    • Domains that are not renewed have a 10 day grace period (during which renewals can be processed as normal), following by a 30-day redemption period (must be redeemed through the Domain Redemption tool).
    • Transfers require an authorization code obtained from the current registrar.
  • .LI

    Policies:

    • Available to anyone.
    • Registrar, registrant transfers and ALL modifications (DNS, contact changes, etc) require confirmation from the registrant, either by replying to a confirmation email from the registry, or with a fax confirmation on their company letterhead.
    • There is no charge for registrant transfers, and the registration term does not change.
    • Completed registrar transfers add one year to the registration term.
    • At least two servers must be provided, but there are no specific zone requirements.
    • Registrar transfers require an authorization code. The registrant can obtain this code from the either SWITCH or, if applicable, the partner of SWITCH where they are currently registered. The code can be entered in the SRS Order Notes.
    • If not set to auto-renew, .LI domains must be renewed at least one day prior to the expiry date. If not renewed by one day prior to the expiry date, the domain is removed from OpenSRS. After the domain expires, you have two weeks in which to restore the name. To restore an expired .LI name, the registrant must submit a signed request printed on the registrant's letterhead.
  • .COM.MX

    Policies:

    • .MX is an open registry; you do not have to be a resident or business operator to register a .COM.MX domain.
    • Registrar-transfers require auth code.
    • Domains that are not renewed are deleted from OpenSRS the day they expire. They remain in a pending-delete state at the registry for 30 days. During this time, these names can be recovered by submitting through the same Domain Redemption tool in RWI used to redeem gTLD's.
  • .NL

    Policies:

    • .NL domains are available to anyone. Requests submitted without a Netherlands address will automatically have a "SIDN-specified domicile address" provided as the local presence for the registrant.
    • A charge is applied for registrant-transfers.
    • Registrar transfers may require signed documentation if denied by current registrar.
    • Registration terms begin anew at the completion of registrar and registrant transfers.
    • Domains that are not renewed are deleted from OpenSRS the day they expire. They remain in quarantine at the registry for 40 days. During this time, these names can be recovered by submitting through the same Domain Redemption tool in RWI used to redeem gTLD's.
    • Registrar-transfers require an auth code.

    Documentation:

  • .TV

    Policies:

  • .US

    NEXUS Requirements

    Prospective registrants in the usTLD must fall in one of three U.S. Nexus categories and must certify that they have a "bona fide presence in the United States." Prospective registrants must indicate their use of the domain by selecting one of the following categories: Note: By agreeing to the policies of the registry, registrants agree to having one of the requirements below. Nothing further is required from the reseller to prove the registrant has a legitimate registration.

    Nexus Category 1
    A natural person (i) who is a United States citizen, (ii) a permanent resident of the United States of America or any of its possessions or territories, or (iii) whose primary place of domicile is in the United States of America or any of its possessions.

    Nexus Category 2
    An United States entity or organization that is (i) incorporated within one of the fifty (50) U.S. states, the District of Columbia, or any of the United States possessions or territories or organized, or otherwise constituted under the laws of a state of the United States of America, the District of Columbia or any of its possessions or (including a federal, state, or local government of the United States, or a political subdivision thereof, and unincorporated organizations based in the United States).

    Nexus Category 3
    An entity or organization (including a federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States of America or any of its possessions or territories.

    • If foreign entity, Applicant must state country of citizenship.
    • Check from category list, basis for compliance with Nexus requirement - regularly sells goods in the United States; regularly provides services in the United States; regularly engages in business activities, trade or other business (commercial or non-commercial including not-for-profit) relations in the United States;
    • Maintains an office or other property within the United States.

    The registry operator conducts weekly random checks for US nexus requirements. They select a small sample (approximately 0.5% of new registrations) and send the selected registrants a Nexus confirmation email.

    Each selected registrant will have 30 days to respond to the registry operator. If the registrant fails to respond, the registry operator will attempt a second contact with the registrant. If there is no response to the second contact, the registry operator will delete the domain name. The registry operator is not refunding registration fees for deleted names.

    Tucows will receive a copy of any Nexus Confirmation emails sent to domain names registered under our accreditation. We anticipate this will affect only small numbers of registrants.

    Documentation:

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