About OpenSRS
Reseller Friendly, Since 1999
OpenSRS is the wholesale reseller services group of Tucows. Through our reseller network of web hosting companies and Internet service providers, we provide domain names, mailboxes, SSL certificates and publishing products for millions of people worldwide.
Based in Canada, with Offices Around the World
OpenSRS is headquartered in Toronto, Canada with offices in the UK and Amsterdam, to serve Europe, the Middle East, and the Asia Pacific regions. Our platforms and services are housed in top-tier data centres in Canada, the United States and the UK.
Who We Are
We are a group of people who love the Internet, and want to make it easier to use, and more effective for everyone. It’s this love of the Internet that guides our actions from day to day. We work as a team. We strive to exceed the expectations of our customers. We aim to deliver the highest quality standards in every aspect of our business.
We know people count most. And we have great people. A mix of people with different skill sets, different work experiences, from all over the world and right next-door. Our success is the sum of our efforts and is reflected in the success of our resellers.
What does Reseller Friendly Mean?
Being Reseller Friendly is more than just a tag line on a logo. It means that we provide superior customer service to our resellers by anticipating their business needs and technical requirements. We provide easy-to-use interfaces to our services so that resellers can integrate them into their business processes quickly. We offer white-label and brandable end-user interfaces that emphasize simplicity and visual appeal. We strive to provide extensive technical documentation and knowledgebases so our resellers can help themselves. When issues arise, we’re open about what the problem is, and how we intend to solve it.
This dedication to open communication with our Resellers should not be underestimated. We provide publicly accessible blogs and forums which increase the level of scrutiny we face and raise the standards to which we are held. We do this because it produces credibility and loyalty within our reseller channel. Problems or concerns that are raised in these forums are often solved by other resellers who have faced similar situations, increasing the reach of our support teams and fostering a co-operative spirit within the industries our Resellers operate.
Wholesale from the Start
OpenSRS has a strong reseller channel made up of more than 11,000 web-hosting companies, ISPs and other service providers in more than 100 countries. As a company, we were founded on the reseller model, and we continue to be focused on serving the unique needs of this network.
This focus and commitment to our resellers is demonstrated in our business practices and technical support as well as in the range of services and management tools we offer.
We currently manage over 11 million domain names on behalf of our more than 11,000 resellers. This makes us the third largest domain name registrar in the world.
Technology Driven, Customer Focused
At the end of the day, we’re a technology company. Our underlying platforms for our services are the most mature, reliable and functional reseller-oriented provisioning and management platforms in the business. We work continuously to refine and evolve these services to make them better and more powerful, but still easy to use for our resellers and their end-users.
We organize our product management, technical development, and operational teams using "scrum" and other agile development techniques that emphasize team-based, collaborative, and iterative approaches to product development and operation. This agile methodology makes it easier for us to get new ideas to market, while limiting the chances of creating services and features that are not of interest to resellers and end-users. A positive side-effect is that this also increases productivity by empowering small groups of developers to have a great amount of control over their projects with minimal need for oversight and top-down control.
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