For agencies, managed service providers (MSPs), and web professionals, growth isn’t just about winning new clients. It’s about keeping the right ones. That’s where Client Lifetime Value (LTV) comes in. LTV isn’t only a measure of how long clients stick around. It reflects how much value they generate over time, how efficiently you can serve […]
A strong digital identity starts with your domain—it’s like the front door to your brand online. For decades, businesses have built their presence under top-level domains (TLDs) such as .com, .net, or country-code options like .ca or .uk. In recent years, however, another category has emerged: branded, or “dot brand” TLDs. These give organizations the […]
When a domain expires, things can go downhill fast. Websites go dark, emails stop working, and, eventually, someone else could even grab the domain you built your brand on. Whether you manage your own domains or oversee them for clients, understanding how expiration works and what to do before and after it happens can help […]
Most agency owners focus the bulk of their efforts on top-of-the-funnel activities: more leads, more deals, more wins. But long-term growth doesn’t come from the number of clients you sign—it comes from how long they stay, how much they spend, and how much value you create for each other along the way. That’s Client Lifetime […]
The ICANN Community met for this year’s Annual General Meeting in Dublin, Ireland and, while the weather was a bit gray, the conversations and conference sessions sparked many bright ideas. ICANN policy work isn’t always glamorous. Conference centers can blur together, and even the most meaningful topics can test your focus by the fifth meeting […]
Web3 is shaping the next phase of the Internet. As the next round of new top-level domain (nTLD) applications approaches, Web3 is becoming a bigger part of the conversation. The lines between Web2 and Web3 are starting to blur, opening new opportunities for domain resellers to explore. Still, there’s a lot of confusion about what […]
Owning a domain name isn’t just about claiming your spot online; it’s about recognizing domains as valuable digital assets worth protecting. Most of us register a domain to create a digital home for our business or passion project. However, domains can also be registered by legitimate investors looking to generate a profit, or by bad […]
For many businesses, domains are more than digital addresses—they’re critical assets that anchor websites, email, and entire online identities. So when it comes time to transfer a domain, the process can feel high-stakes. Done well, it’s seamless and invisible. Done poorly, it risks downtime, customer frustrations, or even lost trust. Behind the scenes, transfers are […]
If you’ve ever wondered how an email travels from one address to another and ends up in your inbox, the answer involves something called an MX record. While it lives in the Domain Name System (DNS), its role is all about email: MX records point messages to the right servers so they actually arrive where […]
Think about your digital footprint. Your accounts and profiles are spread across multiple platforms: social media, online shopping sites, email addresses, and countless other accounts for managing your day-to-day life. Each is probably managed by a third-party provider, asking for your personal data in exchange for access. The trade-off has long been clear: you get […]
