Last update: July 12, 2016
We have prepared some important information to address some of the questions you may have at this point. We’ll continue to update this page regularly so we encourage you to check back often.
Timelines will be updated weekly. This is what the next few weeks will look like:
On April 5, 2016, we started sending a weekly update to Melbourne IT resellers. These emails will be sent for as long as they are necessary. The objective is to make the process as transparent as possible. Below, you will find an archive of messages we have sent previously.
Email #1: April 5, 2016 – Project overview – Japanese version
Email #2: April 13, 2016 – Update API hostnames – Japanese version
Email #3: April 20, 2016 – Important reminder: Update API hostnames – Japanese version
Email #4: April 27, 2016 – OpenSRS Reseller Accounts – Japanese version
Email #5: May 4, 2016 – Accessing your OpenSRS account – Japanese version
Email #6: May 11, 2016 – Recaping important information – Japanese version
Email #7: May 18, 2016 – Notice to registrants – Japanese version
Email #8: May 27, 2016 – Important information on the domain migration process – Japanese version
Email #9: June 2, 2016 – Important information on the domain migration process – Japanese version
Email #10: June 8, 2016 – Domain registrations and transfers will now be processed through OpenSRS – Japanese version
Email #11: June 16, 2016 – Domain migration status – Japanese version
Email #12: June 21, 2016 – Domain migration status – Japanese version
Email #13: June 27, 2016 – Domain migration status – Japanese version
Email #14: July 7, 2016 – Domain migration status – Japanese version
If you are currently not receiving these updates but would like to, we encourage you to subscribe below.
Frequently asked questions
Q: What has Tucows acquired exactly?
A: Tucows has acquired Melbourne IT’s international wholesale reseller base. Melbourne IT will continue as an accredited registrar with focus on Australia and New Zealand.
Q: What does this acquisition mean to Melbourne IT’s resellers?
A: Melbourne IT’s resellers will have access to OpenSRS’ feature-rich platform, over 600 top level domains (TLDs), a wide range of SSL certificates, a white-label email service and plugins to all the most popular billing and automation solutions.
Q: Will Melbourne IT’s resellers need to actively move themselves over to the OpenSRS platform?
A: No. Our goal is to make this transition as seamless as possible. We are committed to supporting Melbourne IT’s API (see the API translation layer question below) in an effort to eliminate the engineering work for resellers. We are also working with all registries to move the domains over to Tucows’ accreditation.
Q: The timelines make reference to an API translation layer. What exactly is it?
A: The API translation layer is an attempt to minimize the engineering work for you. You will be able to continue using Melbourne IT’s API. Your integration will not stop working even after the migration of names to OpenSRS is completed. You must also update your API hostname immediately (see information below). If you do not update your API hostname, we will not be able to migrate all of your domains to OpenSRS, and you may experience disruptions in managing your domain names.
Q: If I am using the API, do I need to do anything?
A: We are asking API users to update the API hostname information immediately. Failure to update your hostname information before the bulk migration may result in some of your domains not being migrated. Names that have not been migrated will no longer be manageable through OpenSRS or Melbourne IT after June 30th, 2016.
Please update to:
Test system/OTE API
Please update to:
You will need to make this change before the migration of domains names is complete (we are targeting early June) but we encourage you to do it as soon as you can to avoid any service disruptions.
Q: When will I be able to access the OpenSRS system?
A: OpenSRS has created reseller accounts for all Melbourne IT resellers. Here’s some important information about this process:
1. Melbourne IT resellers whose username did not exist in OpenSRS: you should be able to log in to the Reseller Control Panel using your Melbourne IT credentials (username and password). All OpenSRS usernames are lowercase, even if your MIT username contained uppercase characters. Once you log in, we recommend changing the password immediately.
2. Melbourne IT resellers whose usernames already existed in OpenSRS: you should be also able to log in to the Reseller Control Panel but you must append the characters “mit” to your username (e.g. if your Melbourne IT username was “john” it is now “johnmit”. Passwords remain the same. We also encourage you to change your password immediately after logging in to the Reseller Control Panel.
IMPORTANT: the newly created OpenSRS reseller accounts are empty accounts and no customization has been applied to them. Any custom pricing that may have been in effect with Melbourne IT will be applied in the next few weeks. This is simply the first step that will allow us to migrate your domains names from Melbourne IT to OpenSRS. More information will be provided in upcoming emails.
Q: Where can I find resources on how to use the OpenSRS Reseller Control Panel?
A: We have developed a series of video tutorials that will help you get started with the OpenSRS Reseller Control Panel. You can also take a look at our documentation and knowledge base. In the next few days, we are going to send a series of emails that will also help you get started.
Q: How to I customize my messaging?
A: We have developed a video tutorial that will walk you through the process of setting up your messages in our messaging platform. You can also view our comprehensive documentation for more information.
Q: How do I add funds to my OpenSRS reseller account?
Q: What will happen to my domains that have Melbourne IT’s Private Registration Service enabled?
A: If any of your domains currently has Melbourne IT’s Private Registration Service enabled, OpenSRS will continue to provide whois privacy services for those domains through its own service, Contact Privacy Inc. The public whois details for those domains will reflect Contact Privacy Inc. as the registrant of domains where domain privacy is enabled.
Q: Should I continue to fund my Melbourne IT or should I fund my OpenSRS account?
A: Given that the migration has been completed, you should only fund your OpenSRS account moving forward. It’s important to note that the OpenSRS system works on a prepaid basis by default. In order to facilitate the transition from Melbourne IT, we have issued temporary
credit limits that allowed your account balance to be negative. These credit limits have now been removed and moving forward, you will need to pre-fund your account and maintain a positive balance in order to process transactions through OpenSRS.
Q: Should I update my password?
A: We have imported your existing reseller account credentials from Melbourne IT to your OpenSRS account. However, when you update your account password with Melbourne IT, this update is not automatically reflected in your OpenSRS account, and you will not be able to use the updated password to access the API translation layer or the OpenSRS control panel.
We are recommending to not update account passwords until the end of the migration period on June 30th, 2016. In case you need to change your account password, please contact our support team at firstname.lastname@example.org so we can coordinate the change with Melbourne IT.
Q: When is the bulk transfer of domains taking place?
A: The migration of domains has been mostly completed. The migration of some ccTLDs is still underway and we expect these names to be available in your OpenSRS account shortly. We are expecting to do another small bulk transfer for .biz, .co and .us
early next week, so those names would show up in OpenSRS after that
without any further action.
There are a few names that were either added to Melbourne IT after June 14 or missed during the bulk transfer process. These names were not included in bulk transfer and will be managed manually through our support team. They are being held by Melbourne IT in a Tucows account. Our intention is to transfer these names to OpenSRS when they come up for renewal. Until then, such names would not show up in your OpenSRS reseller account, and can not be managed through the API. We will provide lists of those names to resellers on an individual basis through our support team.
Melbourne IT has deactivated access to reseller accounts on their platform. That applies both to the Melbourne IT control panel and access to the Melbourne IT API. It does not affect access to our API translation layer, however requests coming to the translation layer will no longer be forwarded to Melbourne IT.
Q: I already have an OpenSRS reseller account. Can I push these domains into my existing account?
A: Once the bulk migration is complete, you will be able to push domains into another OpenSRS reseller account if you wish.
Q: Should I start engaging with OpenSRS support?
A: For all questions about the information provided in this email please contact the OpenSRS support team by emailing email@example.com, by phone or chat. Please DO NOT contact support agents directly. We must ensure that every reseller interaction is properly recorded through our ticketing system.
Q: What happens to my agreement with Melbourne IT?
A: We are asking all resellers to sign the OpenSRS Master Services Agreement (MSA) when resellers log in to the Reseller Control Panel for the first time. This is a standard procedure to ensure we are compliant with ICANN regulations. It also ensures that we can offer you the extended suite of products such as SSL Certificates and Hosted Email.