New Webmail Transition Update

It’s been about three weeks since all users of OpenSRS Email Service were moved to the latest version of our webmail application.

Since the switchover, we’ve heard some great feedback from you and your customers. We know from experience that users are generally resistant to change, so we always go into these webmail upgrades with a bit of trepidation. Forcing change on people who might not immediately see the benefit can result in some unpleasant feelings for the users, and often has an impact on you and your support staff as users are supported through the change.

As hard as change can be, we knew that webmail was getting a bit long in the tooth and the new version brings some ease-of-use features and other changes that we feel makes it worth the effort.

Thanks for the great feedback

As mentioned, we’ve received great feedback over the last few months when the new webmail was first made available to users. Now that we have many more people using webmail as the default, we’ve identified a few bugs that weren’t exposed in the months of limited release and by our extensive internal testing. Some of the minor bugs (small visual or usability issues) have already been fixed.

We’ve also learned about some bigger issues including things like a printing bug that was discovered in certain situations when using IE8, some problems with Scandinavian language display, and a visual issue with the Address Book when performing certain tasks. Additionally, we’ve identified some performance and speed issues in certain circumstances.

Our development and operations teams are working hard to fix these bugs and issues – fixes will be implemented in a matter of days in some cases, and over the next few weeks in other cases. Overall speed and performance is something that we are continually working to improve and we’ve made that a high priority in the near term.

Let us know what you think

Thanks again for the feedback – keep it coming! Drop by the Help & Support site and let us know what you or your users are seeing (good and bad), or get in touch with Support via email or phone.

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