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Maintenance Announcements are moving!

We’ve been posting advance maintenance window notifications on the Reseller blog since our System Status Dashboard launched in December 2008. Today we are launching a maintenance calendar located on the new left-hand side menu on the OpenSRS System Status Dashboard. This will replace our weekly blog posts for scheduled registry, vendor and OpenSRS maintenance windows. We will regularly update the new maintenance calendar for any scheduled windows (OpenSRS, Registry or vendor), so check back often. If you use a calendar that supports the iCalendar format, you can import the current maintenance calendar. Also, our Status dashboard provides real-time notification at the start and end of each scheduled maintenance window including the length of the window and service impact.

For OpenSRS services only, we will continue to provide advance email notification to our Resellers regarding scheduled maintenance windows. (These are usually provided at least 1 week in advance). Other than the maintenance calendar update, we will not provide advance notification via email for registry and vendor maintenance windows. Registries and vendors vary the timing of their advance notification for scheduled maintenance. Instead, as soon as we get the registry or vendor messages, we will update the maintenance calendar and schedule the windows for real-time notification on the Status Dashboard.

The Status menu includes the new maintenance calendar and options on how to subscribe to Status:

Status menu

OpenSRS Status Dashboard has real-time content about all our services including incidents and maintenance windows. For service outages (incidents), we provide frequent updates with full details including an incident summary at the conclusion of an issue. We also indicate the type of Status for services by the following color-coded categories: Online=green, Degraded=orange, Offline=red and Maintenance=gray.

On our Status Dashboard, customers can see real-time and archived data including maintenance and incident summaries. As a reminder, we encourage you to sign up to receive RSS, Twitter or email notifications.

Maintenance windows for July 20 – 27, 2009

Here are the maintenance windows for the coming week:

.DE
The .DE registry has a 1-hour scheduled maintenance on Tuesday, July 21, 2009.

Date: Tuesday, July 21, 2009
Time: 14:00 – 15:00 UTC
Your Local Time: Start to End
Duration: 1 hour

.COM/.NET
VeriSign has a 45-minute scheduled registry maintenance for .COM/.NET on Sunday, July 26, 2009.

Date: Sunday, July 26, 2009
Time: 01:00 – 01:45 UTC
Your Local Time: Start to End
Duration: 45 minutes

Service Impact for both windows:
Domain provisioning and Whois will be unavailable. Customers who have enabled provisioning queuing will have their orders queued until this complete. Domains will continue to resolve.

Maintenance Windows for July 13-19

Here are the scheduled windows for the coming week:

OpenSRS Blogware:
OpenSRS Blogware has a scheduled maintenance window on Wednesday July 15, 2009.

Date: Wednesday July 15, 2009
Time: 02:00 – 02:30 UTC
Duration: 30 minutes
Your local time: Start to End

Service Impact:
We are using this 30 minute window for Blogware to reconfigure our firewall infrastructure. This is a proactive measure in an effort to segregate and isolate critical services on our network to increase overall resiliency during attacks, abuse or hardware failure. The actual downtime we’re anticipating will be about 5 minutes within the window.

During that time blogs, the blog control panel and your Administration Panel will be unavailable. All other OpenSRS services are unaffected.

.ME
There is a 4-hour scheduled .ME registry maintenance on Saturday, July 18, 2009.

Date: Saturday, July 18, 2009
Time: 15:00 – 19:00 UTC
Your local time: Start to End
Service Impact:
Domain provisioning and Whois will be unavailable. Customers who have enabled provisioning queuing will have their orders queued until this complete. Domains will continue to resolve.

OpenSRS Services:
There is a 4-hour maintenance window scheduled for Sunday July 19, 2009.

Date: Sunday July 19, 2009
Time: 03:00 – 07:00 UTC
Duration: 4 hours
Your local time: Start to End

Service Impact: We will use this time to upgrade our core routers to accommodate 10 Gigabit cards. To minimize the impact on your services, traffic will be routed through secondary routers. This action should limit the actual down time to approximately 15 minutes within the 4 hour window.

The following OpenSRS Services will be briefly affected:

  • OpenSRS Provisioning and Management (includes: ordering, renewals, transfers, deletion and management of domain names.)
  • Storefront (includes ordering, renewals, deletion and management of domain names.)
  • Provisioning of Digital Certificates (SSL) and Managed DNS
  • Website Builder
  • Blogware
  • Email Cluster A: Email connectivity via Webmail, IMAP and POP, inbound/outbound mailflow and provisioning via the Mail Administration Center (MAC) will be unavailable during that time. For OpenSRS Email Service Cluster A we will also be upgrading hardware used by the provisioning system. This hardware upgrade will occur in parallel to our network maintenance so there should not be any additional outage to the provisioning system within the window.

All domains will continue to resolve.

Maintenance windows for July 4 – July 10, 2009

Here are scheduled windows in the coming week:

.MOBI:
The .MOBI registry has a scheduled maintenance on Saturday, July 4, 2009 UTC.

Date: Saturday, July 4, 2009
Time: 15:00 – 19:00 UTC
Duration: 4 hours
Your local time: Start to End

Service Impact:
Domain provisioning and Whois will be unavailable. Customers who have enabled provisioning queuing will have their orders queued until this complete. Domains will continue to resolve.

.TEL:
There is a scheduled 90 minute maintenance .TEL (Telehosting Platform only) on Sunday, July 5, 2009.

Date: Sunday, July 5, 2009
Time: 08:30 – 10:30 UTC
Duration: 90 minutes

Service Impact:
All .TEL ordering, Whois searching and .TEL profiles will be fully available. This maintenance is for the Production Community Telhosting (PCT) Platform. (The Telhosting platform is where end users add their content for their .TEL listing).

.UK
The .UK registry has a scheduled maintenance on Tuesday, July 7, 2009 UTC.

Date: Tuesday, July 7, 2009
Time: 06:00 – 07:00 UTC
Duration: 1 hour
Your local time: Start to End

Service Impact:
Domain provisioning and Whois will be unavailable. Customers who have enabled provisioning queuing will have their orders queued until this complete. Domains will continue to resolve.

Maintenance windows for the upcoming week: June 29 – July 5, 2009

OpenSRS Domains (Managed DNS only) (revised June 30, 2009)
We have a 45-minute maintenance for OpenSRS Domains (Managed DNS) on Thursday, July 2, 2009. Within this time, Managed DNS customers will experience a brief 10 -15 minute provisioning delay.

Date: Thursday, July 2, 2009
Time: 20:00 -20:15 UTC
Your Local Time: Start to End
Duration:10 -15 minute provisioning delay; 45 minutes (in total) for the maintenance

Service impact:
Managed DNS will experience a provisioning delay within the window of up to 15 minutes.  We will be conducting back-end infrastructure work which requires us to temporarily queue your requests for Managed DNS. Once the work is complete, all items will be processed.

All other OpenSRS services will be fully available. Domains will continue to resolve.

.MOBI:
The .MOBI registry has a scheduled maintenance on Saturday, July 4, 2009.

Date: Saturday, July 4, 2009
Time: 15:00 – 19:00 UTC
Duration: 4 hours
Your local time: Start to End

Service Impact:
Domain provisioning and Whois will be unavailable. Customers who have enabled provisioning queuing will have their orders queued until this complete. Domains will continue to resolve.

A few Maintenance windows this week: June 26 – June 28, 2009

There are a few maintenance windows announced for the coming week:

OpenSRS Email Cluster B:
As a reminder, we have network maintenance at our data center for Friday, June 26 2009 UTC. OpenSRS Cluster B will remain fully available. We will use this time to upgrade firmware on two devices in order to address a number of outstanding bugs. These changes will not have any impact on service availability and should be completely seamless to our customers.

Date: Friday, June 26, 2009
Time: 02:00 – 04:00 UTC
Duration: 2 hours
Your local time: Start to End
Service Impact:
OpenSRS Cluster B will be available during the window. As it is an important task, we wanted to keep you informed of our work. We are scheduling 2 hours as a precaution and do not anticipate requiring the whole window.

.COM/.NET
VeriSign has maintenance windows scheduled for .COM/.NET on Sunday, June 28, 2009:
Date: Sunday, June 28, 2009
Time: 01:00 UTC – 01:45 UTC
Duration: 45 minutes
Your local time: Start to End
Service impact:
Domain provisioning and Whois will be unavailable. Customers who have enabled provisioning queuing will have their orders queued until this complete. Domains will continue to resolve.

OpenSRS Storefront
We are scheduling OpenSRS Storefront maintenance for Sunday, June 28, 2009 to implement storage device improvements.

Date: Sunday, June 28, 2009
Time: 02:00 – 03:00 UTC
Duration: 1 hour
Anticipated Downtime: 15 minutes
Your local time: Start to End
Service Impact:
During this window, we will be preemptively shutting down the OpenSRS Storefront environment to perform system maintenance. We will be moving our back end database to a device with higher I/O capacity. Storefronts will be unavailable for approximately 15 minutes within the window. We are scheduling a full hour for maintenance as a precaution.

All other OpenSRS services will remain fully available and are not affected by this window. All domains will continue to resolve.

Upcoming Maintenance windows: June 20 – 27, 2009

Here are the upcoming Maintenance windows for June 20 – 27th, 2009:
.INFO
The .INFO registry has a 4 hour scheduled maintenance.

Date: Saturday, June 20, 2009
Time: 15:00 -19:00 UTC
Your Local Time: Start to End
.DE
There is a 30 minute registry maintenance for .DE on Tuesday, June 23, 2009.

Date: Tuesday, June 23, 2009
Time: 15:00 – 15:30 UTC
Your local time: Start to End

Service Impact for both Registry windows:
Domain provisioning and Whois will be unavailable. Customers who have enabled provisioning queuing will have their orders queued until this complete. Domains will continue to resolve.

OpenSRS Email Cluster B:
We are scheduling network maintenance at our data center for Friday, June 26 2009 UTC. OpenSRS Cluster B will remain fully available. We will use this time to upgrade firmware on two devices in order to address a number of outstanding bugs. These changes will not have any impact on service availability and should be completely seamless to our customers.

Date: Friday, June 26, 2009
Time: 02:00 – 04:00 UTC
Duration: 2 hours
Your local time: Start to End

Service Impact:
OpenSRS Cluster B will be available during the window. As it is an important task, we wanted to keep you informed of our work. We are scheduling 2 hours as a precaution and do not anticipate requiring the whole window.

OpenSRS Storefront
We are scheduling OpenSRS Storefront maintenance for Sunday, June 28, 2009 to implement storage device improvements.

Date: Sunday, June 28, 2009
Time: 02:00 – 03:00 UTC
Duration: 1 hour
Anticipated Downtime: 15 minutes
Your local time: Start to End

Service Impact:
During this window, we will be preemptively shutting down the OpenSRS Storefront environment to perform system maintenance. We will be moving our back end database to a device with higher I/O capacity. Storefronts will be unavailable for approximately 15 minutes within the window. We are scheduling a full hour for maintenance as a precaution.

All other OpenSRS services will remain fully available and are not affected by this window. All domains will continue to resolve.

Additional maintenance this week

UPDATE: Denic has advised that this maintenance is rescheduled for next week. The below listed maintenance is postponed.

We have an additional maintenance this week:

.DE
There is a 30 minute registry maintenance for .DE.

Date: Tuesday, June 16, 2009
Time: 15:00 – 15:30 UTC
Your local time: Start to End

Service impact:
Domain provisioning and Whois will be unavailable. Customers who have enabled provisioning queuing will have their orders queued until this complete. Domains will continue to resolve.

Other windows this week are mentioned here.

Upcoming Maintenance windows: June 12 – 20th, 2009

Here are the upcoming maintenance windows:

.ORG
Date: Saturday, June 13, 2009
Time: 15:00 -19:00 UTC
Your Local Time: Start to End

.EU
Date: Tuesday, June 16, 2009
Time: 16:00 -18:00 UTC
Your Local Time: Start to End

.CC/.TV
Date: Friday, June 19, 2009
Time: 01:00 -05:00 UTC
Your Local Time: Start to End

.INFO
Date: Saturday, June 20, 2009
Time: 15:00 -19:00 UTC
Your Local Time: Start to End

Service impact for all the windows:
Domain provisioning and Whois will be unavailable. Customers who have enabled provisioning queuing will have their orders queued until this complete. Domains will continue to resolve.

Upcoming Maintenance Windows – June 5 – 9, 2009

There is a 4 hour .CN scheduled maintenance from CNNIC this weekend:

.CN
Date: Sunday, June 7, 2009
Time: 10:00 UTC – 14:00 UTC
Your Local time:Start to End
Service impact:
Domain provisioning and Whois will be unavailable. Customers who have enabled provisioning queuing will have their orders queued until this complete.

Also, as a reminder, there are a number of registry maintenance windows on Saturday, June 6th, 2009.

.BE
The .BE registry has a 2 hour* maintenance on Tuesday, June 9, 2009.

Date: Tuesday, June 9, 2009
Time: 16:00 – 18:00 UTC
Your Local time: Start to End

Service impact:
Domain provisioning and Whois will be unavailable. Customers who have enabled provisioning queuing will have their orders queued until this complete.

*(UPDATE June 8, 2009: We received the updated .BE length of maintenance window on the weekend and adjusted it on this post today)

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