Posts Tagged ‘Holiday Hours’

Holiday Hours: Family Day Monday, February 15th

By Ben Lucier on February 12th, 2010
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serviceguy-familyday-smallHappy Family Day from the OpenSRS team!

We’ll be closed this Monday for Ontario’s Family Day holiday. We’re looking forward to spending some quality time with our loved ones.

Our Technical Support team continues to be available 24/7 to assist you.

Please note that during this closure, there will be:

  • No orders or requests processed for the following TLD’s: (.at, .fr, .nl, .ch, .li, .it, .dk, .com.mx)
  • No special processing for .ca (registrant transfers, conflicting and municipal registrations) or .eu/.be (redemptions).

Here are the hours by department:

Department Dates and Hours
Technical Support Regular hours
Payments Email support: payments@opensrs.org
Compliance Closed Feb. 15
Service Bureau Closed Feb. 15

Holiday Hours: December 24, 2009 – January 3, 2010

By OpenSRS Team on December 23rd, 2009
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Happy Holidays from the OpenSRS team. Most of our offices will be closed from the afternoon of December 24, 2009 through the morning of January 3, 2010. Our Technical Support team continues to be available 24/7 to assist you.

snowman
photo by Frank Lemire, Technical Support Team Lead

Here are the hours by department:

Department Dates and Hours
Technical Support Regular hours
Payments Closed December 25th and January 1st
Compliance Closed Dec. 24 – Jan. 3 inclusive
Service Bureau Closed Dec. 24 – Jan. 3 inclusive

Please note that during this closure, there will be:

  • No orders or requests processed for the following TLD’s: (.at, .fr, .nl, .ch, .li, .it, .dk, .com.mx)
  • No special processing for .ca (registrant transfers, conflicting and municipal registrations) or .eu/.be (redemptions).

We are looking forward to working with you in the new decade. Happy Holidays to you, your business colleagues and your families.

Holiday hours for Monday, October 12, 2009

By OpenSRS Team on October 8th, 2009
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Canadian Thanksgiving is Monday, October 12th, 2009. Our corporate offices will be closed for annual harvest activities like jumping into piles of leaves and eating pie. Our Technical Support team will remain available. If you are celebrating, enjoy your feast. We’ll be back in full force on Tuesday, October 13, 2009.

leaf

photo by Imran M., Tucows Lead Engineer

Here are the hours by department:

Department Hours
Technical Support Regular hours
Payments Closed
Compliance Closed
Service Bureau Closed

September Labour Day Weekend Hours

By OpenSRS Team on September 3rd, 2009
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Summer is almost over with the arrival of Labour Day. We have reduced hours for this September holiday long weekend. Hopefully, your weekend will include splashing in big pools of water like our Reseller Service guy:

resellerguy

Here’s our hours by department for Monday, September 7th, 2009:

Department Hours
Technical Support Regular hours
Payments Closed
Compliance Closed
Service Bureau Closed

Have a great weekend!

Holiday Hours for the Civic Holiday, Monday August 3, 2009

By OpenSRS Team on July 30th, 2009
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Monday, August 3rd, 2009 is a Civic Holiday in most parts of Canada.

As a result of the holiday, Tucows headquarters in Toronto will be operating with reduced staffing:

  • OpenSRS Technical Support will operate as usual, with regular hours.
  • Compliance, Payments, Service Bureau and Special Processing departments will all be closed Monday.

We’ll be back to our regular hours on Tuesday.