Effective Tuesday, February 9th, 2010, we’re implementing a new “soft-suspension” process for all users of OpenSRS Email Service. This new process is intended to mitigate the potential effects of spam sent by users of OpenSRS Email Service and to ensure good deliverability and reliable service for all users.

Full information about the change has been sent to all OpenSRS Email Service Resellers. Full details are available in the Resource Center – direct link.

Developers, crisis communicators, emergency planners, GIS specialists, technology workers, project managers and helpers are uniting around the world to use their skills and Internet savvy to help the Haitian earthquake victims.

People watched the news, donated money and then asked: can I help?

As a Crisis/Technical Incident communicator for Tucows/OpenSRS, I write all the incident reports, maintenance windows and system status updates for Resellers. Using the Internet tools to quickly get messages to customers is important for our business. Every day I work with some of the best techs in the world to make that happen. Tucows is very passionate using the Internet as an agent for positive change. I joined the CrisisCommons movement because this is a chance to use “agile actions” to help others. The CrisisCommons mission is to use this groundwork to help now and for all future emergencies. This is the power of the Internet flexing its community spirit and heart.

CrisisCamp – Haiti

CrisisCommons was started in 2009. It is a grassroots organization that facilitates partnerships and maintains a network of technology volunteers to respond to specific needs in times of crisis. From this, associated CrisisCamps are created to organize people who want to volunteer their skills to help NGOs, Emergency teams and Non-profit Aid organizations. When there’s a crisis or a need for CrisisCommons to respond, they come together for action.

It has been a heady week since our first CrisisCamp Haiti conference call last week. CrisisCamps sprung up in 6 major US cities last Saturday. Since then the momentum has grown and this weekend 12 camps are planned: from Boston to London, the UK to Bogota, Columbia to Washington DC to Seattle. There are three basic types of CrisisCamp activities: development help, social media (wiki, blog, cataloging, mapping) and general helpers. People are donating their time and helping to tackle projects ranging from OpenStreetMap to Mobile Development to a Haiti Hospital Capacity Finder.

I’m organizing Toronto’s CrisisCamp Haiti. Our first kick-off meeting is Sunday, January 24th, 2010. If you live in Toronto and want to help, please join us. Over at Butterscotch, our sister company, Michael E. Callaghan is contributing screencasts for CrisisCamp.

Our friends and hosting company partners joined together to create Hosting For Haiti. They are working with the American Red Cross to provide support, which may include mobilizing relief workers, sending relief supplies, and providing financial resources for recovery. You guys rock!

Do you want to get involved?

If you want to help, you can sign up for your local CrisisCamp (eventbrite sign-up). You can also follow Crisiscamp on Twitter to hear about all the global action happening.

• Crisis Commons site
• There’s a daily CrisisCommons conference call.
• IRC channel (Random Hacks of Kindness)
• Simple things that anyone can do. All you need is a computer, Internet access and some passion.

If there is no CrisisCamp event planned in your city or country but you want to get involved, you can contact CrisisCommons. I am also available to get you get rolling: Heather AT opensrs.com. If you know someone who would like to lend a hand, please spread the word.

Other news on CrisisCamp – Haiti:

Noel Dickover’s interview with the BBC (co-founder of CrisisCamp) [audio file]
Radar O’Reilly
IT World Canada
Article about Techs in the Toronto community

We regret to inform you that CNNIC has announced an indefinite suspension of all .CN registrations from overseas Registrars, including our registration provider Neustar.

As a result of this action by CNNIC, we have no choice but to suspend new .CN registrations through OpenSRS. We are in the process of disabling new registrations and we expect to have suspended registrations by end of day today, Tuesday, January 5th, 2009 (EST).

Please note that renewals and transfers will continue to be supported. Availability checks for .CN domains via the API and Reseller Web Interface will continue to work, however, orders for new .CN domains will fail.

CNNIC says the suspension will allow them to implement a better methodology to verify registrant information from overseas registrations. You will remember that in mid-December, CNNIC put into place new requirements for supporting documentation required to be submitted with new registrations.

There is no timetable for the resumption of new registrations. We’ll keep you posted as new information becomes available.

Last week, CNNIC, the Registry operator for the .CN domain extension, unexpectedly set out new rules surrounding the registration of .CN domains.

Since that announcement, we’ve been working with Neustar, our .CN registration partner, to determine the exact impact that these new policies will have on .CN registrations through OpenSRS.

The news is not especially positive.

These new policies, as set out by CNNIC, have a direct, negative impact on the viability of continuing to offer .CN domain registrations through OpenSRS. If you are selling .CN domains through OpenSRS, please stay tuned over the coming weeks as we address the business impact and make further determinations about how we plan to address continued support of .CN domains.

New Policy Details

Beginning December 21, 2009, all new .CN domain registrations will require the submission of additional paperwork to CNNIC in order to ensure that the registration is completed. The full text of the new requirements is available at: http://cnnic.cn/html/Dir/2009/12/12/5750.htm

In summary:

• Documentation for new registrations is now required to be submitted, by email or fax, directly to CNNIC. Do not forward documentation to Tucows/OpenSRS. Complete information about what is required along with documents for download can be found at http://opensrs.com/resources/domains/policies/#cn
• Failure to submit the required documentation within five (5) calendar days of the registration will result in the domain being deleted.
• New domain registrations will not appear in WHOIS or begin to resolve until the audit of the documentation has been completed by CNNIC. That process could take up to three (3) days from when the documents are received.
• Currently there is no process to track the progress of the audit process.
• Any .CN Registrations that fail due to incomplete documentation will be refunded monthly by OpenSRS.
• Renewals are NOT affected.

We recognize the significant impact this will have on .CN domain registrations. We continue to support .CN registrations through OpenSRS, with the understanding that the onus is on the Reseller to ensure that the proper documentation is submitted directly to CNNIC.

.EU is the latest ccTLD to announce that they are adding support for Internationalized Domain Name (IDN) registrations.

IDN support in .EU domains goes live on December 10th, 2009 at 10:00 UTC (view the time in your timezone). At that time, something of a landrush will occur as .EU IDN domains will become available on a first come, first served basis. Prior to that time, OpenSRS Resellers can create pending orders in OpenSRS. As soon as our Registry connection is re-enabled after .EU IDN support goes live at the Registry, we’ll begin attempting to register pre-orders as quickly as possible.

IDNs are domain names that contain non-ASCII characters. Generally, these are non-English domain names. For example, the Swedish å, the German ü, the Romanian ș and characters from the Bulgarian and Greek alphabets as a whole. It’s important to note that these IDN domains are so-called, “before the dot” registrations. That is, the IDN characters are restricted to the part of the domain that is before the dot – the “example” part of example.eu – as opposed to having a non-English version of the part after the dot – the “eu” extension itself.

Given the wide range of languages spoken throughout the European Union, it makes a lot of sense for .EU to offer IDNs and it’s expected that demand for IDN EU domains will be strong.

EURID has put together a fairly extensive information portal for the IDN launch. You’ll find information about which languages and characters are supported, as well a list of frequently asked questions about .EU IDN registrations.

We have some great news to help you wrap up 2009 and kick off 2010 with a bang: Starting December 1st, and continuing through the end of March, 2010, .ME domains are just $4.99 at OpenSRS! That’s 75% off the regular price.

Make sure you sign up

As with most OpenSRS promotions, you’ll need to signup to take advantage of the savings and you’ll receive the discount in the form of a rebate, deposited into your OpenSRS Reseller account in the following month. The promotional price applies to new one-year registrations or the first year of new, multi-year registrations only. Renewals, transfers and any domains sold through OpenSRS Storefront are not eligible.

Click here to sign up for the .ME promo and while you’re there, make sure you sign up for our other promotions underway right now including .TV, .INFO and .IN domain names.

Last week we rolled an update to OpenSRS Storefront that allows Resellers to edit the text on the home page and also to create a page for displaying and marketing any sales or promotions that Resellers may be running. Documentation has been updated to reflect the changes, but I thought I’d put together a quick tutorial showing how to do it. I’m trying something a bit different this time so instead of a video screencast, I’ve provided step by step instructions with screenshots. Let me know which one you think works better for you in the comments, if you wish.

And on a related note, we’re continuing to work on OpenSRS Storefront and we’d love to hear your opinions on how we can make it better. Either drop us a comment right here in the blog, or drop by the forum and join in the discussion there.

Click through to view the tutorials, or download a PDF version for easy printing.

Read the rest of this entry →

Bringing more tools down to the Reseller level from the support or Professional Services level is something we’ve been focusing on for OpenSRS Email Service. You might remember that we recently made it easier to have deleted email and mailboxes restored without requiring customer support intervention.

Bulk Migrate End-user Mail from Other Email Services

Just last week we rolled out the ability to migrate user mail into OpenSRS Email Service mailboxes in bulk. This means Resellers are now able to create a bunch of new accounts on the service, and then move existing mail data from outside servers into those accounts in bulk. This simplifies and streamlines the process of moving users from other email services and servers onto OpenSRS Email and diminishes the need for support or Professional Services involvement on smaller mail migrations.

There’s more detail on page 43 in the Mail Administration Center (MAC) User’s Guide for those looking to start using this tool. If you want to get a sense for how the tool works, here’s a tutorial screencast that shows at a higher level just how it’s done.

What Do You Think?

We’d love to hear what you think of the tools that we’ve already brought down to the Reseller level, be it the ability to restore deleted mail or this new tool to migrate end-user mail over to OpenSRS Email Service mailboxes. I’ve started a forum thread if you want to comment and add your opinions or thoughts. As always, comments right here at the blog are always welcome.

We’re adding three new ccTLDs to OpenSRS on October 8th – .IN, .BZ and .WS – and while Resellers don’t need to sign any new contracts to be able to sell these new extensions, you do need to enable the new ccTLDs for lookups in the Reseller Web Interface (RWI).

The new ccTLDs are in the Horizon Test Environment now so you can go in and see how to include any or all of them in your searches in the RWI. Here’s a handy page with login links for all our control panels.

Here’s a quick screencast that shows the process:

Keep in mind you’ll need to do the same thing in the Live Environment once the new ccTLDs go live beginning on October 8th, 2009.

We just wrapped up development on a complete rewrite our Managed DNS service and it will be going live on October 8th, 2009.

Our developer team undertook the task of rewriting the DNS ordering and management process inside the Reseller Web Interface (RWI) and away from the RWI2. While they were at it, they also added DNS to the OpenSRS XML API as opposed to the Tucows Provisioning Protocol API (TPP) where it current lives. The result of that rewrite was released to the Horizon Test Environment on October 1st, 2009 and includes a number of other changes that we think you’re going to like.

The current Managed DNS Service is Still Fully Available

One thing to note right away is that the current Managed DNS system isn’t going anywhere for now. If you are using Managed DNS, you’ll have lots of time to more over to the new DNS service and we’ll keep you well informed about any important dates and exactly how to move over to the new service. Right now, we’re looking at about a 6 month time frame where we’ll be running both systems in parallel.

What’s new, and what’s improved

The new DNS system addresses a couple of issues surrounding the current Managed DNS service that we’ve long sought to eliminate.

First off, DNS is moving from the RWI2 and the TPP API and into the RWI and OpenSRS API. That accomplishes a couple of other things at the same time:

1. It transitions DNS into the OpenSRS API and out of the TPP API.
2. It eliminates the whole ordering process in the RWI2 that tended to confuse and confound some Resellers.

The net result is that DNS services are much easier to order, configure and manage. Provisioning DNS along with a new domain order is as easy as adding a command to the API call to add DNS to the domain, configured with a default template. Adding DNS to a new domain order via the RWI is as simple as ticking a check box during the domain order process which adds DNS to the domain, again, fully configured with a template or your choice.

Additionally, there is now support for IPv6 AAAA records in the new Managed DNS Service.

For the end-user facing Manage Web Interface (MWI) there are some changes as well. We’ve added the ability for end-users to manage their own zone records and set domain forwarding (including domain masking, if desired).

Still Free!

As with the current Managed DNS Service, DNS is included free with your OpenSRS Reseller account.