Hi. We made a really exciting hire to the OpenSRS team last week. Here was the email introducing him internally…
Some of you might be wondering about the guy with the goatee asking all the questions. I probably should have sent this out sooner…
That’s Ben! Ben is the newest member of our marketing team. His job will be to energize and expand the OpenSRS community. Energize means fostering lively, productive conversations about our services, our resellers’ services, our industry and the Internet. It means generating a steady flow of feedback we can use to improve and news about the things we are doing to improve. Expand means to growing the circle of people in that conversation beyond our current resellers to potential resellers and anyone else who might have an interest in our services.
And he’s the right guy to do it. First, he has helped build, sell and manage the sort of services we offer and our resellers offer. Ben has been a part of the webhost, e-mail, broadband access and VoIP service provider community for more than 15 years. He was the co-founder of HIP Communications, a national Voice over IP service provider. He’s also held senior positions with wholesale webhost InQuent Technologies (now part of Network Solutions) and a number of Ontario-based Internet service providers and CLECs. Second, he is naturally engaging. Check out his blog at www.benlucier.ca. Talk to him. He is curious, empathetic, intelligent, creative and entertaining. Finally, Ben is an OpenSRS sort of guy. Throughout his career, he has always focused on customer service and relationships.
We’re really excited about the role and the guy. (We’re also working on a job title that befits the role and the guy.) Please welcome Ben and take the time to teach him something.
So Ben is here for you, our reseller community. Please welcome him and please engage him. Tell him what you’d like to hear from us, suggest ways for us to hear more from you, give the poor guy a title. He is tweeting @opensrsben. His email is blucier@tucows.com.