We’re accountable to you to provide stable, reliable services. To meet that goal our Technical teams have made significant improvements to our Change Management processes.
In our last video, A.J. Mirani, Manager of Technical Operations, provided us with a brief overview of the Technical Operations team. He joins again with two videos explaining the OpenSRS/Tucows Change Management processes.
In this first part, A.J. talks about how we analyze changes and manage risk using our version of ITIL/ITSM: (5 minute video)
Next week, we’ll post part 2 of our conversation on Change Management.
Editor’s note: In this Meet OpenSRS series we will talk to people from our Technical Support, NOC (Network Operations Center), Ops (Technical Operations), Security and Development teams. We know you count on us to give you high levels of service, so that you can manage your businesses. Our goal is to give you an inside view into how we support and maintain your OpenSRS services.
Tags: MeetOpenSRS, Operations