In our last videos we talked about how Technical Support and our Network Operations Center (NOC) investigate your requests and conduct service monitoring. Once their work is confirmed, they hand off tickets to our Technical Operations team to investigate and work to resolution. Members of the OpenSRS Technical Operations team are the key owners for our incident, problem and change management processes. They also manage our software, servers and data centers. AJ Mirani, Manager of Technical Operations, and I will provide you with several videos all about his team and their work. The first video is an introduction to Technical Operations:

In the video, AJ discusses how important Open Source is to OpenSRS. What types of Open Source applications do you use in your day-to-day operations?

Next up: AJ and I will discuss how Change Management has helped OpenSRS improve and grow.