Kevin Rueckert has a long history with OpenSRS. He’s worked here for almost a decade! And as you can see, he’s still passionate about his work. Kevin is our Manager of Network Operations Center (NOC). Kevin and his team monitor our systems 24-hours-a-day to ensure high availability and performance of our services to our resellers. In addition to monitoring, the NOC documents and trouble-shoots any issues, and escalates to other departments if needed. In this video, Kevin describes the major functions of the NOC, best practices used including an ITIL-compliant process, and what happens when issues are serious. His team is proactive by providing data trends and monitoring, and working with engineers and architects to roll fixes. The NOC is the technical information hub at OpenSRS.

We’d like to hear from any of our resellers about their technical and network operations. What are some of the things that keep you up at night? And what do you (and your teams) do to relax when the pressure is off?

This is part of a series of six videos called Inside OpenSRS that features some of the people who work to provide high-quality services for our resellers. Stay tuned as we share the other videos with you over the next few weeks.